Assistant Director of Client Services

This is a non-Civil Service position in the Office of Family Safety assists in the management of advocacy services provided at one of the Office of Family Safety’s (OFS) two Family Justice Centers - the Jean Crowe Advocacy Center (JCAC) and the Family Safety Center (FSC), including supervising advocates and, on some occasions, interns. This position reports to the Director of Client Services, JCAC & FSC. This is a promotional job announcement and only current employees of the Office of Family Safety will be considered.

Employee Development

• Provide ongoing feedback/coaching on client service provision through job shadowing, observation, and routine check-ins
• Oversee on-boarding of new advocacy staff and implement continual skill building trainings with advocacy staff
• Advise staff on how to best assist high-risk and high-needs clients
• Complete probationary and annual advocacy staff employee performance evaluations
• Complete performance coaching and assist HR Liaison with progressive disciplinary action with advocacy staff as needed
• Conduct bi-weekly check ins with advocates and interns
• Oversee and coordinate professional development of advocacy staff
• Assist with interviewing and hiring of advocacy staff
• Assist with advocacy staff scheduling, ensuring coverage for both Centers between advocacy staff
• Conduct bi-weekly case review to support advocacy staff in their client work
• Ensure quality assurance with client service data
• Assist with compliance with best practices and trauma-informed advocacy
• Assist with client service issues, crisis management, and client concerns
• Assist with programmatic policy and protocol development
• Provide direct client services as needed

Partner Coordination

• Coordinate and maintain professional relationships with Office of Family Safety Professional partners including but not limited to the YWCA, Morning Star/Agape, the Mary Parrish Center, District Attorney’s Office, DCS, and MNPD Domestic Violence Division

• Attend Office of Family Safety multidisciplinary team meetings as assigned

• Maintain up to date information on changes implemented by the courts and partners

• Provide tours and trainings of both centers for community members, partners, and donors

• Ability to work with diverse staff and community partners

• Experience supervising and scheduling a large staff

• Crisis management experience

• Strong administrative skills with Microsoft program (Excel, Access, PowerPoint)

• Demonstrated understanding of the dynamics of domestic violence and effective intervention strategies

• Demonstrated ability and willingness to engage in positive collaboration with individuals and groups with diverse perspectives

• Strong interpersonal skills

• Excellent written and oral communication skills

• Strong organizational skills

• Bachelor’s Degree in Social Work or counseling or related degree from an accredited college or university

• Background check

• Problem solver, highly efficient, and detail-oriented

• Experience working on domestic violence, sexual assault or related issues

• Experience with training staff and performance coaching

• Experience with data management and analytics, particularly Microsoft Access

• Experience working in or with both non-profits and the criminal justice system

• Experience working with multidisciplinary teams/collaboratives

• Experience working under and reporting on grants

• Thorough knowledge of the Davidson county court systems, resources available to victims, and the ability to navigate these resources.