Client Relations Manager
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At a glance
Job overview
The Client Relations Manager at ABC Imaging will deliver top-quality client work, manage technical and billing administration, oversee shop operations, maintain equipment, handle billing issues, track helpdesk tickets, support major account managers, maintain manuals, and manage inventory while providing strong customer service and communication.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Now Hiring: Client Relations Manager at ABC Imaging!
Be the friendly, get-it-done heartbeat of our team. If you love delivering great service, keeping operations smooth, and squeezing value from tech and people, this is your role.
What you'll do:
-Deliver top-quality client work on time.
-Own admin for technical and billing targets (meter reads, time reporting, equipment maintenance).
-Orchestrate shop operations: staffing, scheduling, budgets.
-Keep equipment in good shape and spot productivity upgrades.
-Ensure accurate billing and resolve issues.
-Track and escalate helpdesk tickets daily.
-Support Major Account Managers with client outreach, site visits, and events.
-Maintain up-to-date Client Relations Manuals and report to the District Manager.
-Manage inventory and supplies.
What you'll bring:
-High school diploma; bachelor's preferred.
-2+ years in print or related roles a plus.
-Knowledge of print equipment and materials.
-Leadership, strong customer service, and clear communication.
-Excellent organizational and multitasking skills.
-Problem-solving for software/hardware issues.
Why you'll love it!
-Collaborative culture with growth opportunities.
-Flexible schedule and supportive team.
-Real impact on processes and products.
-Competitive compensation and benefits.
-Health/dental/vision, PTO
You've read the whole posting — now see how you match it.