Manager, Loyalty Strategy

Job Description

A leading telecommunications provider is seeking a Manager, Loyalty Strategy to own and evolve customer loyalty programs designed to strengthen engagement, increase retention, and improve the overall customer experience. This individual will serve as the key point of coordination across Marketing, Customer Communications, Finance, Pricing, Digital, Care, and Retention teams, ensuring loyalty initiatives are strategically developed, successfully launched, and continuously optimized. This is an ideal opportunity for someone who enjoys blending customer strategy, analytics, and cross-functional leadership to drive measurable business impact and shape the future of customer loyalty. Converts at $90-125k + bonus

Skills and Requirements

-Five or more years in customer base management, retention, loyalty or lifecycle marketing, ideally in cable, telecom or another subscription business.

-Track record designing loyalty or retention programs and proving them against matched control.

-Comfortable writing a campaign brief, sizing an opportunity and defending the economics with Finance and Pricing.

-Able to work across Marketing, Customer Communications, Care, Retention, Digital and MarTech without owning those teams.

-Strong technical skills, including PowerPoint, Excel, Tableau, Adobe 8 (or other CRM)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].