Patient Services Representative - Behavioral Health

Regular Full-time

320 Prather Ave., Jamestown, NY, US

Salary: $42,640.00 Annually

Evergreen Health

At Evergreen, we value collaborative, down-to-earth individuals and encourage self-expression. We recognize that our diverse workforce allows us to provide culturally competent care to everyone in our community.

The Patient Services Representative provides all reception, clerical, and organizational support to Evergreen’s Center for Behavioral Health in Jamestown. They will collaborate with and support team members to ensure a patient-focused approach to care.

As part of the Essential Functions for this role, the Patient Services Representative:

• Serves as receptionist for the Behavioral Health practice area, directing clients/patients in the office while handling incoming calls; Provides a positive, welcoming, customer service-oriented experience for the patient

• Schedules all new and existing patients while adhering to proper scheduling procedures and protocols

• Checks patients in and out via EMR system; verifies all patient demographics and healthcare personal information

• Captures all necessary referral information when receiving new patient referrals from healthcare providers in the community; Identifies co-managed patients

• Screens visitors, telephone calls and date stamps incoming medical documentation and paperwork; Routes calls to proper designated area within the practice, and initiates patient requests; Retrieves when requested all packages, deliveries and mailings

Qualified Candidate will have a high school diploma or GED; must be able to communicate clearly and professionally in writing and verbally. with a strong knowledge of medical and behavioral health terminology preferred; customer service experience preferred; attention to detail and computer efficiency required; experience with EMR (Electronic Medical Records) systems and insurance verification process strongly preferred; excellent typing and editing/proofreading skills needed; bilingual English/Spanish highly preferred; awareness of and sensitivity to the issues and health disparities faced by underserved populations is essential

Job Type: Full-time

Education: HS Diploma or GED required

Experience: Working in EMR systems, knowledge of medical/behavioral health terminology, and customer service experience preferred; Bilingual (English/Spanish) candidates strongly encouraged to apply

What Evergreen Health Offers You:

• Multiple comprehensive medical health insurance plans for you to choose from

• Dental and Vision coverage at no cost to you

• Paid Time Off package that equals 4 weeks of time in your first year

• 403b with a generous company match

• Paid parking or monthly metro pass

• Professional development opportunities

• Paid lunch breaks

Evergreen Health is an Equal Opportunity Employer; we do not discriminate on the basis of age, citizenship, color, disability, ethnic or national origin, gender expression, gender identity, language, race, religion, sex, sexual orientation, socioeconomic status, or any other characteristic protected by federal, state, or local law.