Telecommunications Representative

Employment Type:

Full time

Shift:

Evening Shift

Description:

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center (https://www.loyolamedicine.org/location/lumc) , Gottlieb Memorial Hospital (https://www.loyolamedicine.org/location/gmh) , and MacNeal Hospital (https://www.loyolamedicine.org/location/macneal-hospital) .

If you’re passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Telecom Attend and become Loyola Strong!

Shift: 2:00-10:30pm rotating days off, weekends and Holidays required

What you’ll do:

• Answer phones to manage paging, messaging, and general inquiries.

• Serve as referring physicians, and the public seeking information about physicians, staff.

• Provide directory information, assist with inquiries related to staff, clinic services, office hours, and general information.

• Screen physician calls and determine whether they should be transferred to the office, nurse, or paged.

• Initiate medical teams for emergency code calls, logging all relevant details, and assist security during disaster or emergency procedures.

• Support and execute the department’s disaster plan in case of equipment or network failure.

We offer our Telecom Attend

• Benefits from Day One

• DailyPay! Work today/Get paid today

• Tuition Reimbursement

• Career Development

• Referral Rewards

• Strong Team Culture

• Career Growth Opportunities

What you’ll need for this job:

• High School Diploma or Equivalent

• 1-2 years of previous job-related experience

• Strong verbal and written communication skills, with a commitment to providing exceptional customer service.

• Ability to problem-solve by critically evaluating information and implementing effective solutions.

• A proactive approach to quality improvement and operational efficiency.

• Experience in a healthcare or similar customer service role is preferred.

Compensation

Pay Range: $15.76 - $22.11 per hour

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Benefits:

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Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran