Senior Transition Manager

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As a Transition Manager, you will lead the planning, execution, and monitoring of transition services to ensure a smooth transfer of responsibilities. You will utilize established agile transition methodology, activities, and work products to transition complex IT landscapes from client organizations or incumbent suppliers to IBM or IBM host country to IBM Client Innovation centers. Must have clear understanding of AI/ GenAI/ Agentic AI tools that support transition, specifically IBM products. Should have strong communication skills with ability to communicate with CIO and at the same time with low end IT team member.

Your primary responsibilities will include:

• Manage Transition Projects: Lead the planning, execution, and monitoring of transition services, managing scope, cost, schedule, and deliverables for the transition phase, and applying consistent project management techniques for planning, tracking, change control, and risk management.

• Provide Project Direction: Provide day-to-day direction to the project team and regular project status updates to clients, ensuring a smooth transfer of responsibilities.

• Develop Project Plans: Develop project plans for ITIL process transformation or adoption, utilizing tools such as project management software and IT service management platforms.

• Analyze Client Business Issues: Use analysis skills to assess clients' business issues and determine the best transition solutions, leveraging knowledge of IT service delivery processes, IT Governance, SLAs, KPIs, and other relevant tools and frameworks.

• Collaborate with Clients: Collaborate with clients to understand their needs and provide tailored transition solutions, ensuring a seamless transfer of responsibilities.

This job can be performed from anywhere in the US.

Required technical and professional expertise

• IT Service Delivery Processes: Deep expertise in IT service delivery processes, including ITIL process transformation or adoption, with experience in developing project plans and managing transition projects.

• Agile Transition Methodology: Experience with established agile transition methodology, activities, and work products to ensure a smooth transfer of responsibilities.

• Project Management Techniques: Deep expertise in consistent project management techniques for planning, tracking, change control, and risk management, with experience in managing scope, cost, schedule, and deliverables.

• IT Service Management Platforms: Experience with IT service management platforms and project management software to support transition projects.

• IT Governance and Frameworks: Deep expertise in IT Governance, SLAs, KPIs, and other relevant tools and frameworks to assess clients' business issues and determine the best transition solutions.

Must have clear understanding of AI/ GenAI/ Agentic AI tools that support transition, specifically IBM products, and must act as an advocate the IBM's GenAI solutions in transition.

Preferred technical and professional experience

• IT Service Management Tools: Experience with IT service management platforms and project management software to support transition projects, leveraging knowledge of IT service delivery processes and IT Governance.

. Deep understanding of enterprise level AI/ GenAI/ Agentic AI solutions that support Transition and IT service delivery.

• Agile Methodologies: Experience with agile methodologies and frameworks, applying consistent project management techniques for planning, tracking, change control, and risk management.

• ITIL Process Transformation: Experience with ITIL process transformation or adoption, developing project plans and managing transition projects to ensure a smooth transfer of responsibilities.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.