Contact Center Representative

Job Description

Insight Global is seeking a Senior Customer Service Representatives for a leading insurance client. These individuals will support customers by answering inbound calls, resolving questions, responding to email requests, and accurately entering information into an insurance-tracking database. They will also communicate with insurance agents and brokers to verify information and build the product knowledge needed to deliver an excellent customer experience. This is a great opportunity for detail-oriented customer service professionals who thrive in a collaborative environment and want continued career growth within the insurance industry.

Day-to-Day:

• Receive inbound customer calls, answer questions, and resolve issues
• Make outbound calls to insurance agents and brokers to verify information
• Respond to customer correspondence and information requests by email
• Enter and maintain information in an insurance-tracking database
• Develop product knowledge to clearly explain product features Complete additional customer-service responsibilities as assigned

Skills and Requirements

• 3+ years of experience in a contact/call center role in the insurance industry
• Experience working with documentation in a highly regulated field (insurance, healthcare, banking, etc.)
• Typing speed of at least 8,000 KPH
• Working knowledge of Microsoft 365, including Teams, Outlook, and Excel
• Previous insurance industry experience
• Experience communicating with insurance agents or brokers
• Familiarity with insurance-tracking databases Product-support or contact-center experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].