Customer Order Management Specialist

Customer Order Management Specialist

Pay Rate: $24/hr (max)

Location: Nashville, TN (Hybrid) 3 days in office (Mon, Tues, plus one flexible day), 2 days remote

Hours: 7am–4pm or 8am–5pm

Overview:

Join our team as a Customer Order Management Specialist supporting an industry-leading automotive parts manufacturer. This is not a call center role. You will serve as the single-point-of-contact for customers, ensuring the order life cycle is smoothly managed, from order entry through fulfillment. You’ll need strong Excel skills, clear communication, and a basic understanding of supply chain principles.

Key Responsibilities:

• Manage assigned customer accounts for the entire order life cycle, including new customer setup, order entry/modification, and logistics management.

• Serve as the main contact for customers, distribution centers, manufacturing plants, and cross-functional teams to facilitate and fulfill orders.

• Own and resolve complex customer inquiries using internal processes and systems; provide timely responses per Service Level Agreements.

• Escalate complex issues, ensuring documentation and workflow transparency.

• Maintain accurate records of all interactions in relevant systems.

• Ensure compliance with export policies and compile necessary shipping/export documentation.

• Liaise between customers and manufacturing locations for quality issues; submit claims through the Quality Management System.

• Support supervisors during customer visits to the local facility.

• Prepare and distribute standard and customized internal/customer reports.

• Understand customer order management policies, procedures, and metrics.

• Support departmental goals and participate in process improvement projects.

Requirements:

• 1+ year previous customer service/support experience (not call center).

• Basic supply chain knowledge (order management, fulfillment).

• Strong communication skills.

• Proficient with Excel.

• Knowledge of Quality Management Systems a plus.

Top 3 Skills:

1. Communication

2. Supply Chain Experience

3. Excel Familiarity

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment\_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.