Supervisory Management and Program Analyst

Summary WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS SC - Accounts Management - Accounts Management This job (or announcement) is open to current permanent IRS competitive service employees in Taxpayer Services business units. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS Responsibilities General Manager Duties: As a Front Line Manager you will: Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. Give advice, counsel or instruction to employees on work and administrative matters. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions. Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. Identify developmental and training needs of employees, providing or arranging for needed development and training. Initiate ways to improve production, work processes and/or to increase the quality of the work directed. The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Leads, mentors, develops, and evaluates a team of management and program analysts and support staff. Establishes performance expectations, assigns and reviews work, and conducts performance evaluations in accordance with supervisory guidelines. Manages workload distribution based on priorities and resource availability, ensuring timely and accurate completion of assignments. Identifies developmental needs and supports employee growth through coaching, training, and performance feedback. Applies analytical and evaluative methods to assess program operations, workflow processes, and performance outcomes. Reviews reports, metrics, and trend data to identify systemic issues, operational risks, and areas for improvement. Recommends and implements process enhancements and procedural adjustments to improve program efficiency, accuracy, and consistency. Coordinates with managers and stakeholders across functional areas and Business Operating Divisions (BODs) to resolve operational issues, clarify program requirements, and support implementation of program initiatives. Participates in planning discussions and provides analytical input to support decision-making, resource utilization, and workload management. Provides updates to leadership on program status, risks, and operational impacts. Conducts complex analytical and evaluative studies of programs and initiatives affecting Taxpayer Services operations. Applies qualitative and quantitative methods to assess program effectiveness, identify trends, evaluate risks, and determine the impact of internal and external factors on operational performance. Develops findings and recommendations to resolve problems, improve processes, and support management decision-making. STANDARD POSITION DESCRIPTIONS (SPD): PD92313 Visit the IRS SPD Library to access the position descriptions. Requirements Conditions of Employment Supervisory Probationary Period - Subject to a 1-year supervisory or managerial probationary period (unless already completed). Government Credit Card - Obtain and use a Government-issued charge card for business-related travel. ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION Qualifications QUALIFICATION REQUIREMENTS: To qualify for this position you must meet the qualification requirements outlined below: SPECIALIZED EXPERIENCE IR-05: To be minimally qualified for this position you must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job. To be qualifying for this position your experience must include: Using Microsoft Power Platform and/or other reporting or data analysis tools (e.g., Excel, Power BI) to collect, analyze, interpret, and present program performance data, trends, workload metrics, and operational results. Managing and tracking organizational resources, inventories, workloads, or program activities while ensuring accountability, accuracy, and timely completion of assignments. Planning, prioritizing, and monitoring workload, projects, or program initiatives to ensure work is completed accurately, within established timeframes, and in accordance with organizational priorities. Preparing written communications, reports, briefing papers, white papers, presentations, or recommendations for senior leadership or headquarters officials that clearly communicate analytical findings, operational impacts, and recommended courses of action. Assigning and reviewing work, evaluating performance and providing coaching and guidance to ensure timely completion of assignments, employee development and improved performance. AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards. Go to Understanding the IRS Paybands for GS/IR conversion. Education A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions. We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE). Additional Information Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty. In the event that a building is closed due to rent management, new hires may be placed in a local commuting location. Additional jobs may be filled from this announcement or any other source to fill these vacancies. Alternative work schedule, staggered work hours may be available. Salary: IRS (IR) Pay Band Locality Pay tables may be found under 2026 - IR Salary Tables. Cost-of-Living Allowances (COLA): Bayamon, PR (PR0466) includes COLA. See COLA Rates 2026. The next lower level of progression is the GS-12 equivalent.