Caring Center Advisor

About the Role

We are seeking a Customer Service Representative (Hearing Care Advisor) to join a growing team supporting members through a new partnership with Cigna. In this role, you will serve as a trusted resource for insurance members by answering questions about hearing care benefits, provider networks, and clinic locations while delivering an exceptional customer experience.

This is not a high-volume, transactional call center environment. Success in this role comes from providing personalized support, actively listening, and ensuring each member receives the information they need.

Responsibilities

• Handle approximately 40-60 inbound calls per day from insurance members.

• Explain hearing care benefits and insurance coverage details.

• Verify member eligibility and benefits information.

• Assist members in locating in-network hearing care providers and clinics.

• Provide guidance on available hearing healthcare resources.

• Transfer qualified callers to scheduling teams when appropriate.

• Document customer interactions accurately and professionally.

• Deliver a high level of customer service while maintaining compliance and confidentiality.

Qualifications

• High school diploma or GED.

• Minimum of 2 years of customer service experience.

• Strong communication, problem-solving, and customer service skills.

• Ability to navigate multiple computer systems while speaking with customers.

Schedule

The contact center operates between 7:00 AM and 7:00 PM.

Available shifts include:

• 8:30 AM - 5:00 PM

• 9:30 AM - 6:00 PM

• Additional shift options available for candidates with flexible scheduling availability.

Training

New hires will complete a 4-6 week training program consisting of hands-on learning, job shadowing, and guided coaching. Team members will transition to their assigned schedules upon successful completion of training.

Why Join Us?

• Make a meaningful impact by helping people access hearing care services.

• Join a global leader in advanced hearing solutions.

• Enjoy a supportive workplace with a small-company feel despite having a worldwide presence.

• Work with a team dedicated to improving quality of life through better hearing.

• Opportunity to grow your career in healthcare customer service.

If you're passionate about helping others and enjoy providing exceptional customer support, we'd love to hear from you!

Job Type & Location

This is a Contract to Hire position based out of Glencoe, MN.

Pay and Benefits

The pay range for this position is $21.63 - $21.63/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Glencoe,MN.

Application Deadline

This position is anticipated to close on Oct 14, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.