Senior IT Salesforce Business Analyst (Certinia)

Job Description

Insight Global is seeking a Senior IT Certinia/Salesforce Business Analyst to support their IT Applications organization. This candidate will be responsible for gathering and documenting requirements, translating business needs into technical solutions, administering and configuring Certinia/Salesforce, supporting Agile delivery, driving process improvements, and partnering with business stakeholders, developers, product owners, and support teams. This candidate can sit 100% remote.

Skills and Requirements

5+ years of Salesforce Business Analyst experience 3+ years of hands-on Salesforce Administration experience Experience administering and configuring Salesforce and/or Certinia including: Custom Objects and Fields Validation Rules Page Layouts Record Types Profiles and Permission Sets Approval Processes Flow Builder (required) Reports and Dashboards Experience gathering requirements and translating business needs into scalable Salesforce solutions Ability to document user stories, acceptance criteria, process flows, and business requirements Experience supporting production issues, root cause analysis, and enhancement requests Strong understanding of Salesforce data model and platform capabilities Experience partnering with developers and understanding when requirements should be solved through configuration versus custom development Experience leading UAT, testing, and release validation Experience working in Agile/Scrum environments Certinia (FinancialForce) experience Salesforce Certified Administrator Salesforce Business Analyst Certification Experience with PSA, billing, resource management, or professional services automation applications Experience with Jira and Confluence

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].