Outreach Case Manager

Employment Type: Full timeShift: Day Shift Description: Position Purpose

Mercy Care is seeking a compassionate Outreach Case Manager to engage individuals experiencing homelessness (PEH) and connect them with essential health and housing services. This role is critical to our mission of providing whole-person care to Atlanta’s most vulnerable populations.

What You Will Do

• Conduct community outreach at shelters, encampments, and other locations to engage individuals experiencing homelessness.
• Assess client needs and develop individualized case plans focused on healthcare, housing, employment, and supportive services.
• Provide crisis intervention and assist clients in accessing Mercy Care’s medical, behavioral health, and substance use services.
• Collaborate with community partners and Continuums of Care to ensure coordinated, client-centered care.
• Support clients with documentation and applications for housing, public benefits, and assistance programs.
• Maintain accurate, timely case documentation and participate in regular team meetings and trainings.
• Promote harm reduction and trauma-informed care throughout client interactions.
• Use company vehicles, including a 12-passenger van, for outreach activities.

Minimum Qualifications

• Bachelor’s degree in Social Work, Psychology, Sociology, or related field — OR — at least 3 years of relevant experience.
• Experience working with PEH, mental health, or substance use populations preferred.
• Knowledge of local resources and services for vulnerable populations.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong communication, organizational, and interpersonal skills.
• Compassionate, non-judgmental, and culturally sensitive approach to working with clients.
• Ability to maintain confidentiality and follow ethical guidelines in all professional interactions.
• Proficient in Microsoft Office and case management software.
• Valid Georgia driver’s license required.

Position Highlights and Benefits:

• Day-1 Benefits (PTO accrual, retirement plan and match, health insurance and more!)
• Opportunity to get paid daily – through DailyPay
• Paid holidays and generous Paid Time Off (PTO)
• Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!
• Low-cost medical, dental, and vision insurance plans. Enjoy lower-cost medical services when you visit facilities within the Trinity Health network.
• Fast response interview times and job offers.

Ministry/Facility Information:

Mercy Care Atlanta, a Federally Qualified Health Center (FQHC) and comprised of 300 plus colleagues, is a healthcare organization that provides a range of health services to underserved and vulnerable populations in the Atlanta, Georgia area. We are dedicated to providing compassionate, high-quality care to individuals across all demographics. Rooted in the Mercy Philosophy, we prioritize respect, integrity, compassion, and excellence in all aspects of care delivery

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.