IT Support - Level 2

Job Description

We're looking for an experienced L2 IT Support Engineer to support our fast-growing San Francisco office. You'll be the face of IT for employees onsite — handling walk-up support, working the ticket queue, and keeping day-to-day operations running smoothly across a primarily macOS environment. This is a hands-on role for someone who can operate independently, take ownership of issues end to end, and thrive in a high-growth environment where priorities move quickly.

Skills and Requirements

• 3–5 years of hands-on IT support experience, with at least some time at an L2/escalation level

• Strong macOS support skills; working Windows knowledge a plus

• Proven customer-facing experience supporting both a digital ticket queue and in-person walk-up support

• Experience with Okta (or a comparable IdP), specifically application and group assignments

• Experience with MDM platforms and zero-touch deployment — Jamf or JumpCloud strongly preferred

• Enterprise-level Google Workspace administration experience (Gmail, Calendar, Drive, security controls)

• Basic network troubleshooting skills, or hands-on experience with HPE Networking Instant On, Cisco Meraki, or Ubiquiti

• Experience supporting a fast-growing or scaling office environment

• Scripting or automation exposure (Bash, zsh, or similar)

• Familiarity with A/V and conference room support

• Relevant certifications (Jamf 100/200, Google Workspace Administrator, CompTIA A+/Network+, Okta Certified Professional)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].