Collections Specialist

Description We are looking for a Collections Specialist to support account receivables activities for a long-term contract opportunity based in New York, New York. This position focuses on managing delinquent commercial accounts, resolving billing-related issues, and helping maintain accurate customer balances through careful follow-up and analysis. The ideal candidate brings strong communication skills, sound judgment, and the ability to work across teams while maintaining a detail-oriented and customer-focused approach.

Responsibilities:

• Monitor overdue accounts and take appropriate next steps to escalate unresolved balances to external collection partners or legal channels in accordance with company guidelines.

• Review customer account activity to address pricing discrepancies and prepare credit memo documentation that supports accurate account reconciliation.

• Analyze aging reports to identify and clear minor outstanding balances while ensuring account records remain current and accurate.

• Prepare and deliver recurring account status updates and monthly reporting for management review.

• Verify that call and account documentation is complete and accurate so items can be finalized and released for billing.

• Coordinate the release of maintenance and repair invoices requiring special handling and ensure they are processed correctly.

• Communicate with customers and internal teams to resolve payment issues, research deductions, and support timely collection efforts. Requirements • At least 5 years of collections experience in a commercial environment.

• Background in service-related or maintenance-based industries is preferred.

• Associate degree is preferred, or equivalent relevant experience may be considered.

• Strong verbal and written communication skills with the ability to influence conversations effectively.

• Demonstrated ability to stay organized, manage multiple priorities, and take ownership of assigned work.

• Strong attention to detail with solid problem-solving skills, including experience with deduction review and account research.

• Proficiency in Microsoft Word, Excel, and PowerPoint.

• Ability to build effective working relationships with customers, field teams, and internal staff while maintaining a strong business presence.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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