Clerk - Front Desk
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At a glance
Job overview
The Clerk – Front Desk will provide courteous guest service, manage reservations and payments, and maintain accurate records while supporting team members. The role involves handling cash, monitoring room availability, and performing physical tasks such as standing, walking, and lifting up to 30 pounds in a 24/7 hospitality environment.
Skills & qualifications
Skills
Qualifications
Full job description
Responsibilities
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Build guest and team member positive relations.
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Participates in departmental and company meetings.
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Ensure consistent high-quality service to all our team members and guests.
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Perform a friendly, professional, and timely check in and checkout processes for arrivals and departures.
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Assigns guest accommodations in accordance with procedures and SOPs.
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Build guest and team member positive relations.
-
Participates in departmental and company meetings.
-
Ensure consistent high-quality service to all our team members and guests.
-
Perform a friendly, professional, and timely check in and checkout processes for arrivals and departures.
-
Assigns guest accommodations in accordance with procedures and SOPs.
-
Create and update guest reservations upon request based on hotel availability.
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Follows room availability and reports any issues to supervisor.
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Handles assigned bank in accordance to established internal controls and performs accurate account postings to guest folios.
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Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk's daily operation.
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Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner
-
Create and update guest reservations upon request based on hotel availability.
-
Follows room availability and reports any issues to supervisor.
-
Handles assigned bank in accordance to established internal controls and performs accurate account postings to guest folios.
-
Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk's daily operation.
-
Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
Work Environment and Physical Demands
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The hospitality industry is a 24 Hour 365-day operation.
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This position will primarily be indoors under controlled temperatures.
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Occasional exposure to outdoor climates
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Occasional: standing, walking, lifting up to 30 pounds
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Frequent: sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands
Education and Experience
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High school diploma or equivalent required.
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Experience with hotel operating systems preferred.
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Previous experience with computers is preferred.
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Hotel Experience preferred.
Target Salary Range: $17.00
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