Health Care Representative
East Lansing, MIJobSeen 2 days agoSeen in employer's feed 2 days ago
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Job overview
The Health Care Representative serves as a customer service representative in person and by phone at Counseling and Psychiatric Services locations, handling appointment scheduling, visitor greeting, patient check‑in, insurance verification, and referral coordination.
Skills & qualifications
Skills
Qualifications
Full job description
Position Summary
Functions as customer service representative both in person and over the phone at Counseling and Psychiatric Services at the MSU Union and Olin Health Center locations. Typical duties of successful candidate include scheduling appointments, greeting visitors, check in patients, medical insurance verifications, and coordination of patient referrals.
Minimum Requirements
Knowledge normally acquired through a high school education; a minimum of one year of related and progressively more responsible or expansive work experience in a medical office, medical clinic, or in a mental health office; or an equivalent combination of education and experience.
Desired Qualifications
Completion of a healthcare or medical office assistant certificate or similar coursework; extensive knowledge of computer software including Microsoft products, Outlook email, Titanium, and Athena electronic health records; understanding of HIPAA/patient confidentiality; critical decision-making skills while under stress; excellent interpersonal skills to schedule appointments and interact with psychiatrists, psychologist, counselors, and social workers.
Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.
Required Application Materials
Cover Letter
Resume
Work Hours
STANDARD 8-5
Website
https://uhw.msu.edu/health-and-wellbeing
Summary of Health Risks
TB and Human Tissue
Bidding Eligibility ends October 6, 2026 at 11:55 PM
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