Liquor Store General Manager 4 - Cranberry Mall, US Route 19, Cranberry Township

Liquor Store General Manager 4 - Cranberry Mall, US Route 19, Cranberry Township

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Liquor Store General Manager 4 - Cranberry Mall, US Route 19, Cranberry Township

Salary

$73,506.00 - $102,534.00 Annually

Location

Butler County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-56688-02513

Department

Liquor Control Board

Division

LC Str 1007

Opening Date

08/19/2026

Closing Date

9/1/2026 11:59 PM Eastern

Job Code

02513

Position Number

Multiple positions may be filled from this posting.

Union

Non Union

Bargaining Unit

M8

Pay Group

LS20

Bureau / Division Code

Store #1007

Bureau / Division

Retail Operations, Store Region 3

Worksite Address

Cranberry Mall

Worksite Address

20111 U.S. Route 19

City

Cranberry Township, Pennsylvania

Zip Code

16066

Contact Name

Sue Akins

Contact Phone

717.705.2227

Contact Email

[email protected]

• Description

• Benefits

• Questions

THE POSITION

We are seeking an experienced and results-driven Liquor Store General Manager 4 to lead the operations of our Fine Wine & Good Spirits store at Cranberry Mall in Cranberry Township.

Why Join Us? At Fine Wine & Good Spirits, you will have the opportunity to manage a dynamic retail environment, gain invaluable experience in retail operations, and grow your career within a supportive, state-owned business. As a General Manager, you will play a pivotal role in driving the success of the store while leading and developing a dedicated team.

DESCRIPTION OF WORK

As a General Manager you will be responsible for overseeing all aspects of the store’s performance, ensuring exceptional customer service, and driving operational success. You will be a key leader overseeing day to day activities, developing a high performing team, and implementing strategies to exceed sales targets while maintaining a top tier store environment. Responsibilities include:

• Store Leadership: Guide daily activities to keep operations running smoothly and support business goals

• Staff Management: Direct and motivate employees, delegate tasks, and provide coaching and training

• Sales Support: Drive sales by managing inventory, stocking products, and assisting customers with selection and recommendations

• Safety and Cleanliness: Maintain a clean, safe, and welcoming store environment for customers and staff

• Inventory Oversight: Monitor stock levels and ensure products are placed and displayed in an organized way

• Compliance Duties: Help maintain adherence to laws, regulations, and company policies relating to alcohol sales

If you are ready to take your career to the next level and make a real impact, we encourage you to apply today!

Work Schedule and Additional Information:

• Free – Secure – Onsite Parking

• Full-time employment.

• Work hours will vary, totaling 75 hours biweekly.

• Telework: You will not have the option to telework in this position.

• Salary: The starting salary for this position for new Commonwealth employees may be negotiable.

• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Liquor Store General Manager 3C (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration;or

• Two years as a Liquor Store General Manager 3B (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);or

• Three years as a Liquor Store General Manager 3A (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);or

• Four years as a Liquor Store General Manager 2B (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);or

• Five years as a Liquor Store Assistant Manager 3 or a Liquor Store General Manager 2A (Commonwealth job titles or equivalent Federal Government job titles, as determined by the Office of Administration);or

• Eight years of supervisory retail sales work.

Other Requirements:

• You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation. An applicant with a felony conviction within the last ten years of their prospective date of employment is not permitted to work for the PLCB, per section 210(c) of the Pennsylvania Liquor Code. Other criminal convictions will be reviewed on a case-by-case basis.

How to Apply:

• Resumes, cover letters, and similar documents willnot be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

• Failure to comply with the above application requirements may eliminate you from consideration for this position.

• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers (https://www.pa.gov/agencies/hrmoa/resources/generative-ai-hiring-guidance) for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

• Your score is valid for this specific posting only.

• You must provide complete and accurate information or:

• your score may be lower than deserved.

• you may be disqualified.

• You may only apply/testonce for this posting.

• Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

Have you been employed by the Commonwealth of Pennsylvania as a Liquor Store General Manager 3C for one or more years full-time?

• Yes

• No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

Have you been employed by the Commonwealth of Pennsylvania as a Liquor Store General Manager 3B for two or more years full-time?

• Yes

• No

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

Have you been employed by the Commonwealth of Pennsylvania as a Liquor Store General Manager 3A for three or more years full-time?

• Yes

• No

06

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

07

Have you been employed by the Commonwealth of Pennsylvania as a Liquor Store General Manager 2B for four or more years full-time?

• Yes

• No

08

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

09

Have you been employed by the Commonwealth of Pennsylvania as a Liquor Store Assistant Manager 3 for five or more years full-time?

• Yes

• No

10

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

11

Have you been employed by the Commonwealth of Pennsylvania as a or Liquor Store General Manager 2A for five or more years full-time?

• Yes

• No

12

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

13

Do you possess eight or more years of full-time supervisory retail sales work experience?

• Yes

• No

14

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

15

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page. (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3)

• Yes

16

WORK BEHAVIOR 1 - RETAIL SUPERVISION/TRAINING

Plan, schedule, and assign work to subordinate staff. Monitor work assignments making adjustments as necessary by prioritizing and delegating specific assignments. Complete performance evaluations. Schedule/approve leave requests. Recommend personnel actions regarding staffing, discipline, and investigating and/or resolving disputes. Determine training needs and conduct on-the-job-training in all aspects of store management including safety measures, policy and procedures, inventory processes, operating cash register/point-of-sale system, and handling exchanges/special orders/gift certificates. Select the learning experience necessary to meet training objectives, and decide the length and intensity of the training.

Levels of PerformanceSelect the "Level of Performance" which best describes your claim.

• A. I have supervisory or management experience which includes conducting on-the-job-training in all aspects of store management, i.e., safety measures, policy and procedures, inventory processes, operating cash register/point-of-sale system, and handling exchanges/special orders/gift certificates.

• B. I have supervisory or management experience which includes conducting on-the-job training in two or more of the following aspects of store management: safety measures, policy and procedures, inventory processes, operating cash register/point-of-sale system, and handling exchanges/special orders/gift certificates.

• C. I have supervisory or management experience which includes conducting on-the-job training in one of the following aspects of store management: safety measures, policy and procedures, inventory processes, operating cash register/point-of-sale system, and handling exchanges/special orders/gift certificates.

• D. I have NO experience related to this work behavior.

17

In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.

• The name(s) of the employer(s) where you gained this experience

• The actual duties you performed

• Your level of responsibility (supervisor, shift supervisor, manager, assistant manager, department manager, etc.)

18

WORK BEHAVIOR 2 - INVENTORY

Monitor inventory levels to ensure adequate supply of stock at all times. Duties may include performing daily physical/perpetual inventory comparisons to verify accuracy; requisitioning merchandise when supply reaches reorder point; transferring salable merchandise of excessive stock on hand; receiving, verifying, and inspecting inventory shipments; and properly storing inventory considering unit code number, space availability, product rate of sale, date of stock, and safety conditions. Instruct employees in proper inventory procedures including recording damage or shortage, completing forms to account for receipts and expenditures, and forwarding reports to appropriate departments.

Levels of PerformanceSelect the "Level of Performance" which best describes your claim.

• A. I have experience monitoring and adjusting inventory levels including requisitioning merchandise; transferring salable merchandise of excessive stock on hand; and receiving, verifying, and inspecting inventory shipments. I was responsible for instructing employees in proper inventory procedures.

• B. I have experience receiving, verifying, and inspecting inventory shipments OR properly storing inventory. I was responsible for instructing employees in proper inventory procedures.

• C. I have experience receiving, verifying, and inspecting inventory shipments OR properly storing inventory.

• D. I have NO experience related to this work behavior.

19

In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.

• The name(s) of the employer(s) where you gained this experience

• The experience you have in shipping, receiving, and inventory control operations

• The actual duties you performed

• Your level of responsibility

20

WORK BEHAVIOR 3 - CUSTOMER SERVICE

Oversee customer service activities and promote good public relations by ensuring customers receive prompt and courteous service. This includes listening to customer concerns or complaints, taking appropriate action to resolve service issues, answering customer inquiries concerning products and product-related information, assisting customers in their product selection, and establishing appropriate interactions with customers, supervisors, coworkers, and vendors to promote effective store operations.

Levels of PerformanceSelect the "Level of Performance" which best describes your claim.

• A. I have experience providing customer service by listening to customer concerns or complaints, answering customer inquiries, assisting customers in their product selection, AND taking corrective action to resolve service issues.

• B. I have experience providing customer service by listening to customer concerns or complaints, answering customer inquiries, and assisting customers in their product selection. I recommended corrective actions to resolve service issues, but I did not have the final authority to carry out these actions.

• C. I have experience assisting customers in their product selection OR answering customer inquiries.

• D. I have NO experience related to this work behavior.

21

In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.

• The name(s) of the employer(s) where you gained this experience

• The level of customer service you provided and, if applicable, the types of customer complaints or issues you have resolved

• Your level of responsibility

22

WORK BEHAVIOR 4 - POINT-OF-SALE COMPUTER SYSTEM/CASH REGISTER OPERATION

Operate a point-of-sale computer system to complete sales and check inventory of merchandise. Reconcile records of sales for sales transactions.

Levels of PerformanceSelect the "Level of Performance" which best describes your claim.

• A. I have experience operating a point-of-sale computer system to complete sales and check inventory. I was responsible for ALL permission levels of point-of-sale functions AND reconciling records of sales for ALL cash drawers/sales transactions.

• B. I have experience operating a point-of-sale computer system to complete sales and check inventory. I was responsible for reconciling records of my cash drawer/sales transactions.

• C. I have experience operating a cash register that did not have the capability to check or track inventory. I was responsible for reconciling records of my cash drawer/sales transactions.

• D. I have NO experience related to this work behavior.

23

In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.

• The name(s) of the employer(s) where you gained this experience

• The actual duties you performed related to point-of-sale computer systems, cash register operations, etc.

• Your level of responsibility

24

WORK BEHAVIOR 5 - STANDARD BUSINESS SOFTWARE

Operate a standard office computer to send and receive email communications and prepare records and reports concerning store operations and transactions including daily receipts, bank transactions, shipments received, shortages or overages, unsalable merchandise, and merchandise transfers.

Levels of PerformanceSelect the "Level of Performance" which best describes your claim.

• A. I have computer experience utilizing word processing and spreadsheet software to prepare records and reports, utilizing scheduling software, and sending and receiving email communications.

• B. I have computer experience utilizing word processing and spreadsheet software to prepare records and reports AND sending and receiving email communications.

• C. I have computer experience using word processing software to write or edit copy OR sending and receiving email communications.

• D. I have NO experience related to this work behavior.

25

In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.

• The name(s) of the employer(s) where you gained this experience

• The duties you performed, as well as the computer applications used

26

WORK BEHAVIOR 6 - SECURITY MANAGEMENT

Administer and oversee store security procedures (such as checking locks on doors, safes, cash registers, change fund boxes, etc.) to prevent theft by ensuring security of store and proper functionality of equipment/security devices. In the event of a breach of security, notify proper authorities and follow recommended procedures to restore security.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience ADMINISTERING AND OVERSEEING store security procedures including checking locks on doors, safes, cash registers, and change fund boxes to ensure they were secure and functioning properly. I was responsible for notifying authorities and following procedures to restore security in the event of a breach. I was responsible for documentation of all incidents.

• B. I have experience in store security procedures including checking locks on doors, safes, cash registers, and change fund boxes to ensure they were secure and functioning properly WITH GUIDANCE OR ASSISTANCE FROM OTHERS. Someone else was responsible for initiating procedures to restore security in the event of a breach. I provided documentation of incidents as needed.

• C. I have experience in store security procedures including maintaining security of my point-of-sale system and cash drawer during my shift.

• D. I have NO experience related to this work behavior.

27

In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.

• The name(s) of the employer(s) where you gained this experience

• The actual duties you performed related to store security

• Your level of responsibility

28

WORK BEHAVIOR 7 - RETAIL MERCHANDISING

Oversee the proper display of merchandise by ensuring adherence to current marketing, merchandising, and promotional activities and ensuring items are adequately stocked, displayed in an esthetically pleasing manner, and correctly priced utilizing planograms, end caps, and bulk stack instructions.

Levels of PerformanceSelect the "Level of Performance" which best describes your claim.

• A. I have experience OVERSEEING merchandising displays by ensuring adherence to marketing, merchandising, and promotional activities. This includes ensuring the items were stocked, displayed in an esthetically pleasing manner, and correctly priced utilizing planograms, end caps, and bulk stack instructions.

• B. I have experience PRICING AND DISPLAYING merchandise adhering to current marketing, merchandising, and promotional activities.

• C. I have experience STOCKING items and ensuring items are displayed in an esthetically pleasing manner.

• D. I have NO experience related to this work behavior.

29

In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.

• The name(s) of the employer(s) where you gained this experience

• The actual duties you performed related to retail merchandising

• Your level of responsibility

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov