Release Management Owner

Job Description

Sustainment Project Manager – Operations, Release & Service Enablement

Opening statement:

We’re on a journey to advance how health happens with technologies that support clinicians, inspire innovation, empower patients, and save lives. Our mission? To create a human-centric healthcare experience powered by unified global data.

It’s a big challenge, but big challenges are what we do best. We’re already transforming some of the world’s largest health systems—helping them turn data into lifesaving decisions and better patient care.

We want people just as dedicated as we are making history with the advancement of Federal Healthcare systems. If you’re excited about making healthcare more human, you’ve come to the right place.

About this position:

Oracle Health Government Services is seeking a skilled Sustainment Project Manager to join our mission-driven organization. In this role, you will be responsible for operational sustainment activities for enterprise application and support environments overseeing critical support coordination, problem management, release management, product enablement, vendor engagement, and ongoing service optimization. The ideal candidate will have a solid understanding of problem management, release management, product enablement, value advisory, and third-party relationship management. You will collaborate with cross-functional teams—both internal stakeholders and client partners—so familiarity with driving cross-functional coordination, enabling successful releases, and maximizing business value through effective stakeholder engagement and operational governance is essential.

Responsibilities:

• Lead and coordinate critical support activities for high-priority production issues and operational incidents.

• Serve as the primary point of coordination for problem management activities, including root cause analysis, remediation tracking, and preventive action planning.

• Facilitate cross-functional incident response and escalation management across internal teams, vendors, and stakeholders.

• Monitor operational health metrics and support trends to proactively identify risks and recurring issues.

• Drive post-incident reviews and ensure lessons learned are documented and incorporated into operational improvements.

• Ensure release readiness through validation of deployment plans, testing completion, rollback procedures, and change approvals.

• Manage release calendars and communicate release schedules, impacts, and dependencies to stakeholders.

• Monitor post-release performance and coordinate issue resolution activities following deployments.

• Act as a trusted advisor to stakeholders by helping maximize operational value and effective use of supported products and services.

• Collaborate with business leaders, users, and support teams to identify opportunities for process optimization and improved system utilization.

• Support product adoption initiatives, feature enablement activities, and operational maturity improvements.

• Provide guidance on sustainment best practices, service enhancements, and operational efficiencies.

• Facilitate stakeholder reviews focused on service improvement opportunities and business outcomes.

• Manage operational relationships with third-party vendors, service providers, and external partners supporting sustainment activities.

• Coordinate vendor deliverables, support obligations, escalation management, and issue resolution activities.

• Attend regular operational reviews and status meetings with external partners.

• Ensure effective collaboration between internal teams and third-party organizations during incidents, releases, and operational activities.

• Support contract and operational governance discussions as needed.

Top skills or competencies to be successful:

• Problem & Incident Management

• Release & Change Management

• Operational Sustainment Leadership

• Product Value Realization

• Vendor & Third-Party Management

• Stakeholder Communication

• Risk & Issue Management

• Continuous Improvement

• Cross-Functional Coordination

• Service Delivery Excellence

• Communication, team building, coaching

Education, certifications, or experience (preferred/required):

• PMP, ITIL, Scrum Master, or related certifications.

• Experience supporting federal, healthcare, or large enterprise environments.

• Familiarity with Sustainment Managed Services operational models.

• Experience with enterprise release management and service governance tools.

• Previous Federal Contracting experience preferred

• Required travel up to 20%

• US Citizenship is required with an ability to obtain and maintain a government security clearance.

Oracle Health Mission Statement:

At Oracle, we believe we have a moral obligation to leverage our resources, knowledge, and expertise—as well as our successes in other industries—and apply them to healthcare and health research to make a meaningful impact. Healthcare is personal, and the work we do truly makes a difference for providers and patients.

Responsibilities

KeyResponsibilities

Customer Success-Implementation Phase:

-Supports all phases of the implementation process (e.g., customer welcome

& kick-off, provide & connect with best practices, collaboration with

implementation team, training & enablement) for moderately complex customer

accounts to ensure customers are able to use the product and/or service

effectively and drive early success.

-Monitors the health of customer implementation progress and identifies and

addresses issues.

-Supports the implementation readiness review process by conducting risk

assessments to identify and assist in the resolution of roadblocks to success.

Customer Success-Success Planning:

-Works closely with customers to understand their needs, determine how the solution

can effectively achieve their goals, define KPIs (Key Performance Indicators),

and develop a success plan based on their business needs.

-Regularly reviews customer goals and needs to make adjustments to the success

plan.

Customer Success-Adoption Phase:

-Continuously monitors the overall health of customer accounts to support

solution adoption, renewals, and expansion.

-Coordinates with sales teams on identifying opportunities and maximizing

renewals.

-Proactively addresses solution adoption pain points by identifying the most

effective solutions such as educational resources, training programs, or

solution best practices.

-Proactively educates and guides customers in operating and adopting the

organization’s solutions as necessary.

-Facilitates Quarterly Business Reviews (QBRs) and operational cadences with

customers to review key metrics, usage patterns, and goals.

-Executes assessments to identify adoption gaps and achieve value realization,

with guidance.

Customer Relationship Management-Account Ownership & Long-Term Success:

-Acts as the main contact for a portfolio of medium- to large-sized customer

accounts, building and maintaining strong relationships to ensure satisfaction,

achievement of goals, and maximization of value.

-Involves the customer in innovation and/or strategic development discussions

and shares engagement opportunities to participate in events, seminars, and

other engagement activities.

-Serves as the customer's advocate within the organization, ensuring customer

needs and concerns are addressed in a timely manner by coordinating with

internal teams to deliver services.

-Prepares and supports customers through moderately complex milestones to

ensure smooth transitions.

-Helps drive customer advocacy and references for Oracle products and services

and services and creates customer success stories.

Sales & Renewal Support-Expansion & Renewal Support:

-Supports the renewal process by ensuring customers see the value of the

product and/or service, identifies opportunities for expanding usage to the

broader product/service portfolio, and works with Sales to ensure smooth

contract renewals.

-Identifies down sell and cancelation risks and creates and drives retention

plans through collaboration with internal stakeholders.

-Communicates with customer to develop a deep understanding of requirements,

progress, and future goals to positively influence renewal decisions.

Core Responsibilities

Planning & Execution:

-Manages and coordinates moderately complex tasks, monitoring timelines and

deliverables to ensure timely completion and adherence to requirements for a

moderately-sized project or initiative. Efficiently delegates, monitors, and

prioritizes work across multiple projects, providing technical oversight and

adjusting plans to address shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates across the organization to align on expectations and achieve

shared objectives. Leverages understanding of business leaders, stakeholders,

and/or customers to ensure proposed solutions meet their needs. Supports

inclusivity by actively seeking and listening to diverse perspectives, ensuring

others feel heard and respected.

Problem Solving:

-Identifies and addresses moderately complex issues by analyzing a wide range

of data and/or information to identify solutions in accordance with standard

practices. Proactively escalates unresolved or critical issues with a thorough

assessment and suggests potential solutions. Reviews, contributes to, and

documents problem solving strategies.

Continuous Learning:

-Pursues learning opportunities to expand knowledge and skills and/or tools in

new areas and stays abreast of the latest industry trends and best practices.

Proactively seeks and leverages ongoing feedback and training to improve

skills. Coaches and mentors junior team members, fostering continuous learning

and knowledge sharing within and across teams.

Continuous Improvement:

-Develops ideas, recommends updates, and/or collaborates on the implementation

of process improvements to increase the efficiency and effectiveness of

processes, protocols, and workflows across teams, and evaluates the impact on

key stakeholders. Solicits feedback from others on ideas for alternative

approaches and methods for continued improvement.

Performance and Development:

-Contributes to the talent development pipeline by participating in candidate

interviews, assessing candidates, and providing hiring recommendations.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $91,400 to $187,000 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.