Administrative Coordinator 3

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. Learn more about Louisiana Department of Health Make a meaningful impact serving the public and protecting Louisiana’s vital records! As an Administrative Coordinator with the Center for Vital Records and Statistics, you’ll play a key role in supporting essential services that impact individuals and families across the state. From assisting the public and vital record partners to reviewing records for accuracy, processing confidential documents, supporting marriage license services, and ensuring compliance with Louisiana law, this career progression opportunity offers diverse responsibilities and room to grow. If you’re detail-oriented, customer-focused, and ready to build a rewarding career in public service, we encourage you to apply! An ideal candidate should possess the following competencies: Accepting Direction: The ability to be open and willing to follow guidance or instructions.

Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.

Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.

Using Data: The ability to collect, analyze, and use data to generate insights and inform decisions.Two years of experience in administrative services.

EXPERIENCE SUBSTITUTION: Every 15 semester hours earned from an accredited college or university will be credited as six months of experience. The official job specifications for this role, as defined by the State Civil Service, can be found here.Job Duties:

• Provides prompt, professional, and courteous customer service by answering a high volume of telephone inquiries regarding vital records services, fees, eligibility, disclosure requirements, and applicable Louisiana laws.
• Provides advanced technical assistance regarding vital record amendments by researching complex inquiries, explaining correction procedures and documentation requirements, and determining when matters require escalation.
• Utilizes the Louisiana Electronic Event Registration System (LEERS) to research records, process cases, verify application and amendment status, document customer interactions, and ensure timely routing of requests.
• Assists walk-in customers and processes vital record requests by reviewing identification, determining legal authority to access confidential records, verifying fees and payments, and routing incomplete or eligible requests for processing.
• Processes and reviews vital event registrations, including birth, death, fetal death, marriage, and divorce records, identifying discrepancies and communicating with hospitals, physicians, funeral homes, clerks of court, and other record originators to resolve issues.
• Issues, accepts, and records marriage licenses in accordance with Louisiana laws and regulations; provides technical assistance to clerks of court, officiants, judges, clergy, and the general public.
• Provides training and mentorship to newly hired staff on customer service standards, telephone etiquette, LEERS navigation, call handling procedures, and Vital Records policies and procedures; assists with inventory, records management, mail processing, and other departmental activities.

Position-Specific Details: Location: Office of Public Health / Bureau of Vital Records / Orleans ParishAppointment Type: This position will be filled as a Probationary appointment Cost Center: 3262307310 Position Number(s): 56026

How To Apply: No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete. For information on how to check your application status and understand status updates, please click HERE. Contact Information: Shambrielle Pooler [email protected] LA Department of Health (LDH) Division of Human Resources PO Box 4818 Baton Rouge, LA 70821 225-342-6477 This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218. LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities. Information on the Louisiana Works, Louisiana Rehabilitation Services is available here. LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.