Third Shift - IT Support Specialist

Job Description

Insight Global is looking to hire an IT Support Specialist for one of our largest logistics clients. This is a primarily inbound support role supporting drivers and internal users in a 24/7 environment. The team handles technical support requests, system alerts, and troubleshooting issues related to driver technology and company applications.

Key Responsibilities: Provide inbound phone support and troubleshoot technical issues for drivers and end users. Utilize remote support tools to connect to users' devices and resolve issues remotely. Support drivers with issues related to tablets, application access, load management, and Hours of Service (HOS) compliance. Troubleshoot common driver issues, such as being unable to receive loads or remaining logged in and accidentally being left "on duty." Respond to system-generated watchdog alerts and application outages. Create, update, and escalate tickets to the appropriate application owners or support teams when necessary. Assist with PC imaging, configuration, deployment, and general hardware support.

Skills and Requirements

Experience in a help desk or inbound technical support environment. Comfortable providing remote support and troubleshooting end-user devices. Strong customer service and communication skills. Experience using ticketing systems and escalating issues appropriately. Familiarity with hardware setup, PC deployment, and basic desktop support.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].