Business Technology Administrator

Job Description

Position Summary The Business Technology Administrator is responsible for the administration, configuration, and continuous improvement of business technology solutions that support organizational operations at the NC Health Information Exchange Authority (HIEA). This position manages business application platforms, including user access, licensing, subscriptions, solution configuration, documentation, and training to ensure technology solutions effectively support business processes. Working collaboratively with business and technical stakeholders, the Business Technology Administrator identifies opportunities to optimize technology, implements enhancements, develops and maintains documentation, and provides training and guidance that promotes effective adoption and consistent use of enterprise platforms. This role serves as the organization’s subject matter expert for assigned business technology solutions and plays a key role in driving technology adoption, standardization, and continuous process improvement.

Skills and Requirements

Knowledge, Skills, and Abilities (7+ years of experience)

• Knowledge of enterprise business applications and SaaS administration.
• Experience administering platforms such as Salesforce, Smartsheet, Asana, Jira, Microsoft 365, SAS Viya, or similar enterprise solutions.
• Ability to configure workflows, forms, dashboards, reports, automations, and permissions.
• Knowledge of software licensing and subscription management.
• Excellent written and verbal communication skills.
• Demonstrated ability to create clear technical documentation and user-facing instructional materials.
• Strong presentation and training skills.
• Ability to analyze business processes and recommend technology-based improvements.
• Strong organizational, analytical, and problem-solving skills.
• Ability to communicate effectively with technical and non-technical audiences.
• Ability to manage multiple priorities while maintaining a high level of customer service.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].