SUPERVISORY TRANSPORTATION SECURITY SPECIALIST

Summary

Vetting Analysis Division (VAD) conducts vetting and pre-screening of transportation related credential holders and applicants, passengers, and cargo to identify and report potential terrorism-nexus and national security threats. The National Transportation Vetting Center (NTVC) has a 24/7 Operation to conduct comprehensive vetting, identity verification and resolution, and analysis of passengers, credentialed transportation workers, and cargo to identify high-risk individuals and shipments.

Duties

This SUPERVISORY TRANSPORTATION SECURITY SPECIALIST position is located, Technology Systems (TS), Vetting Operations (VO) Transportation Security Administration, Department of Homeland Security (DHS). Duties include but are not limited to: Applies practical knowledge and experience of agency transportation security policies, directives, and regulations. Translates agency policies, guidance, and policies into written and oral operational guidance for call center personnel operating in the 24-hour operations center. Prepares guidance to ensure operational personnel properly escalate, report, and document incidents of noncompliance by air carriers or airport staff. Resolves recurring issues/problems independently. Consults with higher-level management when existing guidelines are not available or are not applicable to unique or more complex issues. Conducts aggregate monthly review of calls and call tickets to identify positive trends and areas of needed improvement for the NTVC Operations. Reviews the work of immediate subordinates. Conducts monthly quality assurance reviews. Interfaces with domestic airport staff to obtain direct feedback on the performance of call center personnel. Performs a variety of supervisory duties and responsibilities to include coordinating and evaluating subordinates' work to assure balanced workload and timely responses to assigned actions. Provides advice, counsel, or instruction to employees on both work and administrative matters, while developing job descriptions and assigning work to subordinates based on priorities, as well as hearing and resolving complaints from personnel and referring unresolved matters to higher authority. Conducts the full scope of Supervisory responsibilities including but not limited to taking disciplinary action when necessary, interviewing and selecting applicants for vacancies, establishing performance standards, evaluating performance, recommending training and development, recognizing high quality performance, scheduling and approving leave, and participating in manpower surveys and reorganization study groups as required. Requirements

You must possess U.S. Citizenship or be a U.S. National. You must have reached the minimum age (18) at the time of application. Selective Service registration is required. You must complete a favorable Single Scope Background Investigation (SSBI). You must be able to obtain and maintain a Top Secret/SCI Clearance. There is no waiver for this position. This position is subject to the pre-employment/pre-appointment and random drug testing provisions of TSA's Drug and Alcohol-Free Workplace Program. Position is designated emergency essential, requiring the individual to report for duty during emergency situations. This is a 24-hour/7-day a week operation and requires the ability to work a rotational schedule (nights, weekends and/or holidays). You may be required to complete a one-year Supervisory Trial Period. If you fail to meet the conditions of employment or any other pre-employment requirements, such as missing any of the scheduled appointments, the hiring agency may rescind their tentative offer of employment. Applying to this announcement certifies that you give permission for TSA to share your application with others in DHS for similar positions. Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change. Qualifications

To qualify for the SV-J Pay Band (equivalent to GS-14), you must have one year of specialized experience at the SV-I or GS-13 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the knowledge, skills and abilities to successfully perform the duties of the position. Specialized experience is defined as: Translating policies into written and oral operational guidance for personnel, AND Identifying positive trends and areas of needed improvement and directly reviewing the work of immediate subordinates, AND Applying knowledge of, and identifying training requirements for, Secure Flight operations and Identity Verification. Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.You must meet the qualification requirements for this position no later than the closing date of the vacancy announcement.

How You Will Be Evaluated

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Customer Service Decisiveness Flexibility Interpersonal Skills Problem Solving Resilience You must meet or exceed the cut point of 80 to be considered. You will not be considered for the position if you score below the cut point or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. You may preview the questions for this vacancy here: https://apply.usastaffing.gov/ViewQuestionnaire/13073675 Benefits

DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more. Employees who transfer to TSA from an agency that allows employees to maintain an annual leave balance higher than the maximum accumulation for the appointed position will have their leave ceiling set to the maximum accumulation for the appointed position (e.g., United States duty location - 240 hours, foreign duty location - 360 hours, or TSES position - 720 hours). TSA will not make a monetary payment for any leave forfeited under these circumstances. Other Information

Eligibility to apply for other Federal positions: TSA is an Excepted Service agency exempt from most of Title 5 United States Code, including regulations which apply to displaced Federal employees (CTAP/ICTAP) of other agencies, and employment with TSA does not confer "Competitive Status" that generally results from selection and service in Competitive Service agencies. The Office of Personnel Management (OPM) has established an Interchange Agreement, which allows most permanent TSA employees to apply and be considered for vacancies in Competitive Service agencies. Information from OPM on this or other Interchange Agreements is available at: www.opm.gov/ To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation as a condition of placement into this position. DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities. If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment. TSA employees who are absent for the purpose of performing military duty may apply for any vacancies announced in their absence. More than one position may be filled from this announcement. If you are entering TSA employment on an appointment without time limitations, you must serve a basic trial period unless you have already met the requirement.