Pre-Arrival Specialist
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At a glance
Job overview
Hyatt Vacation Ownership seeks a Pre‑Arrival Specialist to create and maintain guest communications, coordinate with departments, and ensure memorable vacation experiences, while providing excellent service, adhering to policies, and supporting a collaborative, inclusive work environment.
Skills & qualifications
Skills
Benefits
Full job description
Hourly Rate: $25.00
Are you looking for a place where meaningful moments are made together?
At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Pre-Arrival Specialist at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories where everyone is connected by care and inclusivity.
Hourly Rate: $25.00 Full Time, 1st/2nd shift Weekends and Holidays Required
Where great benefits lead to a life fulfilled.
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Competitive Pay
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Medical/Dental/Vision/401K opportunities
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Travel discounts
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Credit Union Membership
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Tuition Reimbursement
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Professional Counseling & Family Support
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Growth and Development Opportunities
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*Benefit Eligibility will vary by position
Site Specific Perks
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Free On-Site Parking
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Department celebrations
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Associate Appreciation Week
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Monthly associate recognition and reward programs
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Stipend for work shoes
As a Pre-Arrival Specialist, a typical day will include:
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Creates, Maintains, and updates the pre-arrival templates and Owner communications.
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Coordinates with other departments to conduct routine maintenance.
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Replies to all Vacation Planning emails/calls within the specified time frame.
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Corresponds with guests regarding villa location and other special requests.
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Communicates special requests to other departments and/or VIP amenities.
Guest Experience and Company Standards
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Welcome and greet guests and anticipate and address their needs.
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Interact with colleagues and guests professionally and promptly.
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Contribute to team goals.
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Always follow company policies and safety procedures.
To Become a Pre-Arrival Specialist at HVC:
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Available to work various shifts, holidays, and both weekend days.
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Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
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Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
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Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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