Team Leader $18.50 - West Marietta

Essential Functions:

• Supervise all store personnel as applicable during assigned shift to ensure operational standards are met

• Open and/or close the store as key holder/team leader on duty

• Develop, train, coach and support team members for career growth within the organization

• Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and the agency’s safety and security policies and procedures

• Adhere to the task outline for the job you are supervising and performing

• Greet and assist donors/customers; Create a customer service standard by ensuring customer needs are met and service is efficient and effective

• Assist and resolve any complaints and communicate complaints and issues to management team

• Maintain proficiency for tasks required in all workstations

• Monitor and maintain overall store appearance and housekeeping to agency standards

• Perform and assist in all functions completed by store personnel

• Support in maintaining all company records and reports accurately and in a timely fashion

• Attend all meetings and training as required by the agency

• Transfer to any Goodwill of North Georgia store within the territory as needed or required

• Perform other duties as assigned by management

Job Requirements and Qualifications:

• High School Diploma or GED required

• Two to three (2-3) years of experience in retail

• Associates Degree or completion of related retail management course work preferred

• Must have excellent oral and written communication skills in English as well as interpersonal skills; Bilingual a plus

• Must be certified and licensed to operate a forklift

• Maintain dependable transportation and electronic communication device

• Must be proficient in Microsoft Office

• Must start employment in acceptable safety work shoes

• Must be able to adapt to growth and a changing environment within the Agency

Working Environment Requirements:

• Must be able to work in all types of conditions including heat, cold and dust

• Must be able to meet all physical requirements to perform the duties of the position including the ability to bend, reach, grasp, stand and/or walk for extended periods of time as well as the ability to push, pull and lift up to 30lbs with or without accommodation

• Must be available to work Monday through Sunday during operating hours as needed for business operations