Collections Specialist

Description

We are looking for a Collections Specialist to join our team in Metairie, Louisiana in a contract capacity with the potential for a long-term opportunity. This position focuses on managing both commercial and consumer accounts, maintaining consistent communication with customers, and helping reduce outstanding balances through consistent and timely follow-up. The ideal candidate is organized, attentive to detail, and comfortable working with billing and collection activities while using Excel to track account status and support reporting.

Responsibilities:

• Contact commercial and consumer customers to follow up on overdue balances and secure payment commitments

• Review account histories, billing details, and payment activity to identify collection issues and determine next steps

• Maintain accurate records of collection efforts, customer conversations, disputes, and payment arrangements

• Work closely with internal teams to resolve billing discrepancies that may delay account payment

• Monitor assigned accounts and prioritize collection activities to improve recovery results

• Prepare and update spreadsheets and account reports in Microsoft Excel to track aging and collection performance

• Apply collection procedures consistently while delivering attentive customer service during all interactions

Requirements • Experience handling collections for commercial accounts, consumer accounts, or both

• Working knowledge of credit and collection practices, including account follow-up and payment negotiation

• Ability to review billing information and identify issues affecting collections

• Proficiency with Microsoft Excel for tracking, organizing, and reporting account data

• Strong verbal and written communication skills with a detail-oriented approach to customer interactions

• Detail-oriented work style with the ability to manage multiple accounts and deadlines

• High school diploma or equivalent required; additional accounting or finance experience is a plus

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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