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Solutions Engineer

Factory

San Francisco, CAFull-time$210K/yrPosted 6 days agoStill listed 2 days ago

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At a glance

Compensation
$210K/yr
Location
San Francisco, CA
Schedule
Full-time
Work Authorization
Not specified

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Requirements

Credentials this posting asks for.

Bachelor's degree

Job overview

Factory is seeking a Solutions Engineer to manage the full customer lifecycle from pre‑contract engagement through pilot implementation and conversion to production, ensuring successful adoption of its products. The role involves leading onboarding, delivering technical training, analyzing requirements, providing support, monitoring usage, gathering feedback, and collaborating with cross‑functional teams while traveling to customer sites.

Skills & qualifications

RequiredNice to have

Skills

Technical TrainingProduct IntegrationRequirements AnalysisTechnical SupportMetrics MonitoringFeedback AnalysisCross‑Functional CollaborationCustomer Lifecycle Management

Qualifications

At Least Three Years Experience in Solutions EngineeringBachelor’s in Computer Science or Equivalent

Full job description

About the Role Factory is looking for a Solutions Engineer to manage the full customer lifecycle from pre-contract engagement through pilot implementation and conversion to production use, ensuring successful adoption of company products.

What you will do and achieve

  • Lead onboarding processes, including conducting technical training sessions for customer engineering and development teams on product integration and usage.

  • Analyze customer requirements and provide tailored technical recommendations, including appropriate product features and configurations, to optimize customer outcomes.

  • Provide technical support by diagnosing and resolving customer-reported issues; escalate complex technical problems to engineering teams and coordinate resolution.

  • Monitor customer usage metrics and system performance data to identify trends, evaluate product effectiveness, and recommend improvements.

  • Collect and analyze customer feedback and operational data to inform product enhancements and improve overall user experience.

  • Serve as a liaison between customers and internal engineering teams by translating business and technical requirements into actionable development tasks.

  • Collaborate with cross-functional teams, including engineering and product management, to implement product improvements and ensure timely delivery of solutions.

  • Manage the full customer lifecycle from pre-contract engagement through pilot implementation and conversion to production use, ensuring successful adoption of company products.

  • Travel 15% of the year to domestic and international customer sites to collaborate on technical training initiatives, analyze customer requirements, and deliver on-site support with each assignment lasting approximately two days.

Qualifications

  • At least three years of experience in solutions engineering roles post-acquisition of a Bachelor’s degree or foreign degree equivalent in Computer Science, Network Engineering, or a closely related field.

This is an in-office position (5 days/week) in San Francisco (walking distance to Caltrain)

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