Strategic Account Manager (Remote - Travel 30%-50%+)

Job Description

Insight Global is looking for a Strategic Account Manager to support a large and highly strategic defense client for a global supply chain 3PL company. This individual will be responsible for managing client relationships, supporting operational initiatives, and acting as a liaison between the customer and internal cross-functional teams across Canada, the United States, and the United Kingdom. The Strategic Account Manager will partner closely with operational leaders to ensure service level commitments are achieved, operational changes are executed effectively, and customer solutions are delivered on time and in alignment with business objectives. They will also lead Monthly and Quarterly Business Reviews, support workforce planning initiatives, and serve as a trusted advisor and advocate for the customer while balancing contractual commitments and business priorities. Success in this role requires strong relationship management abilities, business acumen, strategic thinking, and experience working within complex manufacturing or supply chain environments. Frequent travel to customer sites across Canada, the U.S., and the U.K. is required.

Skills and Requirements

-5+ years of client/vendor relationship management experience with strong negotiation skills -3+ years of experience in a manufacturing or supply chain environment -Experience presenting to and managing strategic customer relationships and cross-functional stakeholders -Strong business acumen, financial analysis, and operational planning experience -Experience with ERP and WMS systems, including system integration projects (Blue Yonder, Manhattan etc.,) -Advanced Microsoft Office skills (Excel, PowerPoint, Word, Outlook) -U.S. Passport holder with the ability to obtain/maintain security clearance -Experience supporting global operations across multiple geographies -Experience leading Monthly or Quarterly Business Reviews (MBRs/QBRs) -Experience working within defense, aerospace, or highly regulated industries

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].