Clinical, Product and Technical Support Specialist

Auckland

Sydney

Full time

R30054

Clinical and Product Support Specialist - Maternity Relief Role

• Maternity Relief contract - approximately 9 months

• Excellent opportunity for sales and customer focused Audiologist / Audiometrist with a passion for training

• Office based role with flexible work arrangements – no travel!

GN Hearing is looking for a qualified Audiologist or Audiometrist to join the ANZ Sales Team for a maternity relief contract.

Based in our Takapuna (Auckland) office, you will be collaborating with our territory-based sales team and our Technical Support team to remotely support customers with their audiological, product and technical needs to drive positive sales outcomes and strong customer relations.

The Role

The successful candidate will be responsible for:

• Collaborating with the Sales Team to implement training plans for improving the performance of accounts within the ANZ territories.

• Providing a high level of Audiological, Product and Technical remote support to customers.

• Identifying opportunities via customer audiology enquiries to generate revenue on a long-term basis.

• Having in depth clinical and product knowledge to assist with audiological support, technical support and problem solving to achieve optimal product/clinical outcomes and drive repeat business.

• Providing Product training (clinic inductions, fitting software, product portfolio, features, unique selling points, competitive aspects); Sales training (upselling, objection handling, differentiating between technology levels, utilising top up tools); and Audiology training on selected relevant topics.

• Providing remote technical support for hearing aid fittings, connectivity and fitting software assistance

• Calendar management to ensure availability of online training options across the Australian and New Zealand territories and time zones.

• Monitoring external market ensuring awareness of competitive products/technologies

• Presenting and speaking at various online group sessions, events, and seminars.

• Assisting the Customer Care team and Technical Support team as required to provide a high level of technical support service to clients.

The Ideal Candidate

The successful candidate will be a qualified Audiologist / Audiometrist with industry and clinical experience. You will need to possess strong presentation skills and confidence in presenting remotely to large groups of people, have Advanced skills in Microsoft Office programs (Word, Outlook, PowerPoint), and speak fluent English. Experience with GN products will be highly regarded.

The Benefits

• Flexible work arrangements

• Generous discounts with hundreds of retailers through our Reward and Recognition platform

• Online well-being centre

• Employee Assistance Program

• Generous discounts on GN products

• Birthday gift voucher

• Annual flu vaccination

If this sounds like the opportunity you've been waiting for, we'd love to hear from you! Please note that we can only consider applicants with New Zealand work rights.

Agencies: Our preference is to fill this role directly. Should we require further assistance finding the right candidate, we will reach out to our preferred recruitment partner.

GN Store Nord A/S has entered into a definitive agreement for the sale of GN’s Hearing business to Amplifon S.p.A. to create a global leader in audiology. For GN Group, this creates an opportunity to further expand our position in the large audio and video peripherals markets. Read more about the announcement here

GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history – fostering a sense of community, openness, and understanding.

By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them.

The GN-owned brands that are responsible for bringing these technologies to life:

• Medical grade hearing technology: ReSound (https://www.resound.com/en) , Beltone (https://www.beltone.com/en) , Interton (https://www.interton.com/en) , Jabra (https://www.jabra.com/hearing)

• Professional collaboration: Jabra (https://www.jabra.com/) , BlueParrott (https://www.emea.blueparrott.com/) , FalCom (https://falcom.gn.com/)

• Gaming, calls and media: SteelSeries (https://steelseries.com/) , Jabra (https://www.jabra.com/)

Founded in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN’s solutions are sold in around 100 countries across the world.

If you would like to learn more about us, visit our homepage gn.com or click on our different brands. You can also connect with us on LinkedIn (https://www.linkedin.com/company/gn-store-nord/) , Facebook (https://www.facebook.com/gnstorenord/) and Twitter (https://twitter.com/gnstorenord) .

We are a Equal Opportunity Employer that values a diverse and inclusive workforce. We do not discriminate on the basis of race, color, national origin, religion, age, gender identity, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis prohibited by federal, state, or local law. Women, minorities, veterans, LGBTQIA+ individuals, and persons with disabilities are encouraged to apply. Come join our team!