Application Engineering and Support Lead

Application Engineering and Support Lead

Chicago, Illinois

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This is an excellent opportunity to be a key individual contributor, responsible for supporting information security technologies with a focus on Microsoft and Linux environments. Your primary duties include leveraging your in-depth technical knowledge to manage and enhance both vendor and internally developed applications.

Just as important as your technical experience will be your ability to connect and work with people. A positive team atmosphere is very important to us so we are looking for people who can collaborate well. The role involves interaction with Business stakeholders as well as other Technical teams globally across the company, so we are looking for excellent relationship building and communication skills.

Responsibilities

• Highly proficient with Windows and Linux systems

• Highly proficient with Database Technologies – Oracle, SQL Server, MySQL

• Experience of monitoring technologies

• Experience of tech tools, e.g. Splunk, Horizon, Ansible Tower, BladeLogic

• Strong analytical skills/problem solving/conceptual thinking

• Must be comfortable in delivering messages across a wide spectrum of individuals having varying degrees of technical understanding

• Demonstration of a professional, team oriented approach coupled with strong self-motivation and personal initiative.

Required Qualifications

• Acting as a subject matter expert, providing support and leading the technical triage for problems with applications within the live production environment, contributing to stability and availability, and maintaining a high degree of customer service.

• Act as a Primary Subject Matter Expert for our Access Request Management and Access Review applications.

• Incident, Problem and Change Management duties, including ownership and progression of internal and external faults and technical issues. Own and manage failures within systems through to resolution of the issue, whilst controlling and minimizing impact to business areas.

• Leading technology operations, including, but not limited to, log analysis, application and operating system troubleshooting, software deployment, patch management oversight, Quality Analysis for standard processes.

• Working with project and development teams, shadowing projects and enhancements, to ensure minimal impact to the production environments.

• Define technical work break-down structure, Key performance metrics and outcome success criteria for Operational projects

• Mentoring junior system engineers and coaching team members in continuous integration and continuous delivery events.

• Develop and maintain cross training sessions and content to ensure continuous follow the sun capabilities.

• Manage all Continuous Delivery capabilities using all required automated and manual deployment tools within our technology development stack

• Understanding of complex environments, their sub-components, concepts, and interactions

• Experience with databases and associated query languages

• Experience in security vulnerability remediation

• Deep understanding of large networks and systems and the interaction between applications, infrastructures, etc.

• Effective communication skills and motivation/willingness to learn

• Strong analytical skills/problem solving/conceptual thinking; out-of-the-box thinkers

Desired Qualifications

• Advanced Security certifications: SANS, GIAC

• ITIL Certifications

• CISSP

Required Skills

1. Collaboration

2. Influence

3. Production Support

4. Risk Management

5. Solution Design

6. Analytical Thinking

7. Architecture

8. Innovative Thinking

9. Result Orientation

10. Stakeholder Management

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

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