Specialist III

46053BR

Extended Job Title:

Specialist III

Position Description:

Performs responsible, specialized duties within a unit of a department. Responsibilities include activities which require knowledge of departmental procedures. Employee performance is based upon a review of completed work and overall results obtained. May supervise clerical employees.

Requisition ID:

46053BR

Travel Required:

Up to 25%

Major/Essential Functions:

• SPECIALTY ASSIGNMENTS: Employee participates in a monthly specialty rotation, varying worksite and specialty duties between Work Control, RaiderCard, and Parking Services. Serves as the front-line customer service representative in each specialty assignment, delivering excellent customer service across all communication channels and supports SERVICE plus philosophy of Texas Tech University through work attitudes and actions. Assist in related system and/or campus events such as but not limited to: Red Raider Orientations, OneStop, athletic events, and special events as needed while providing consistent validation and customer service practices.

• WORK CONTROL SPECIALIST: Assigns work requests promptly to suitable shops and shop foreman. Ensure work orders are categorized properly and distributed in a timely manner. Responds promptly to repair, modification, or maintenance requests for building or utility systems. Phone requests are handled immediately, and all other requests are processed within two (2) hours of receipt.

• RAIDERCARD SPECIALIST: Issue validated student, employee, and other patron ID Cards and credentials efficiently and effectively. Opens accounts, updates account, sets flags, sets access schedules, and other transactional tasks that establish a customer relationship to ID Office resources. Assist in supporting ID office quality controls for data validation, processes, and procedures such as but not limited to: weekly tuition transactions, tuition billing for replacement ID’s, weekly clearing account report, and other tasks/reporting. Assist with regional site partners in ID distribution and production processes.

• PARKING ACCOUNT SPECIALIST: Knowledgeable of the Texas Tech campus as well as knowledge of ID and Parking operations. Process payments on customer accounts within TTU and TPS policies. Balancing of cash drawer at end of each business day.

Grant Funded?:

No

Pay Basis:

Hourly

Work Location:

Lubbock

Department:

Ops Div University Identification

Job Type:

Full Time

Shift:

Day

Required Qualifications:

High school plus 3 years experience. Additional education may substitute for experience on a year for year basis.

This position requires eligibility to drive TTU vehicles, including a valid U.S. driver license and two years of driving experience.

Does this position work in a research laboratory?:

No

Safety Information:

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Pay Statement:

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.

EEO Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

About the University:

Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students.Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas — hard work, grit and authenticity — the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.

Job Family:

Organizational Administration

Job Sub Family:

Customer Services

Hourly Pay Range:

$15.14 - $19.71 - $24.23