ORS SPECIALIST 1/2/3/4

Office of Unemployment Insurance Division: Quality Control Location: East Baton Rouge Parish

Louisiana Works transforms lives and drives prosperity by putting people at the center of everything we do. We provide one seamless door where individualized solutions create new possibilities, proving that when government works for people, Louisiana works for everyone. Learn more about Louisiana Works

The ORS Specialist 1/2/3/4 position is responsible for conducting audits of unemployment insurance claims to ensure compliance with applicable state and federal laws, regulations, and agency policies. Duties include reviewing records, interviewing claimants and employers, analyzing evidence, identifying discrepancies or errors, and initiating appropriate corrective action.

OUIA oversees Louisiana’s Unemployment Insurance (UI) program, which provides temporary financial assistance to eligible workers who are unemployed through no fault of their own. The office manages the full UI lifecycle, including employer tax collection, benefit claims processing, fraud prevention, and appeals.

AN IDEAL CANDIDATE WILL POSSESS THE FOLLOWING COMPETENCIES:• Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.

• Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.

Three years of experience in unemployment insurance, workforce development programs, workers’ compensation, administrative services, or social services; OR

Six years of full-time experience in any field; OR

A bachelor’s degree.

EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.Job Details:

• Audits employer payroll records to verify wage report accuracy and identify deductible income.
• Reconciles discrepancies in audited amounts and reviews personnel records to verify work history, separation reasons, and eligibility issues.
• Conducts in-depth claimant interviews regarding work history, separation reasons, deductible income, availability, ability to work, and work search efforts.
• Reviews and analyzes UI claim documents for compliance with state and federal laws, agency policies, and quality standards.
• Prepares case summaries documenting relevant facts, findings, and the basis for identified errors.
• Converts case findings into coded data for entry into the U.S. Department of Labor database.
• Presents evidence and provides testimony at Administrative Law Judge hearings and civil court fraud prosecutions.

Position Specific Details: Location: Baton Rouge, La Appointment Type: Probational / Job Appointment / Promotional / Detail to Special Duty

All applicants selected for employment must submit to drug screening and a background check.

Please click on the links below to learn more about each job level: ORS SPECIALIST 1 ORS SPECIALIST 2 ORS SPECIALIST 3 ORS SPECIALIST 4

How to Apply:

No Civil Service test score is required to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their applications to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Contact Information: For further information about this vacancy, contact: Kedrick Kennedy [email protected]

Louisiana Works is an equal employment opportunity employer and SAME agency that serves as a model employer for the recruitment, hiring, and retention of individuals with disabilities. Auxiliary aids and services are available upon request to individuals with disabilities • TDD# 800-259-5154