Building Support Specialist

Overview

The Building Support Specialist (BSS) plays a key role in creating a positive workplace experience by serving as the first point of contact for employees, visitors, and vendors. This role supports the Facilities Team through front-desk operations, daily building rounds, event coordination, and timely management of facilities ticket submissions. The ideal candidate is highly organized, service-oriented, and proactive in maintaining a safe, functional, and welcoming environment. Responsibilities include greeting guests, monitoring building conditions, coordinating with vendors, assisting with event setup, and triaging maintenance or safety issues through the company’s ticketing system. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The BSS exceeds client expectations, ensuring that the property is well-maintained, compliant with safety standards, and meets high quality standards.

Schedule: Monday - Friday 12:00 pm - 8:00 pm

Benefits:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Employee Benefits | Staff & Management (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Staff\_&\_Management\_No%20Date%209.5.24.pdf)

Responsibilities

Responsibilities:

• Front Desk Support: Warm,professional front-deskpresence, assisting with access, vendor escorts, badging issues, etc.

• Complete conference room rounds: Checklighting,meetingequipment,furniture,and stocking supplies.

• Tech Support: Fileticketsformalfunctioningmeetingequipment.

• Signage: Updateandreplacesignagethroughoutthebuildingasneeded onaweekly basis.

• Tours: Supportnewhiretoursfortheclientshowcasingthepropertyandanswering questions about the site.

• Supplies inventory: Collaboratewith theFacilities Coordinator tomonitor,control,and replenish office supplies for the site.

• Event support: Provideeventsupportinatimelyandcourteousmanner,withtheabilityto workwithlastminutechangesorrequests.Subject butnotlimitedtodecor,food, and beveragesetup,movingchairs,tables,softseating,stocking supplies,connectingdesk power,checkingmeetingequipment,hangingsigns,coordinatingjanitorialsupport,etc. Maintaininginventory ofeventsupplies.

• Desking Set Up and Daily Checks: Following client provideddesk standards, providing dailychecks/resetsofshareddesks,assistinganyteamswithmonitor,cord,orAVissues

• Safety, Security, and Building Protocols: Providing assistancewith badgeaccess (activating,creatingaccesstickets,managingtempbadgeextensions),ensuringall

• personnelenteringthebuildinghavetheproperaccess,andresolvingallaccessissues.

• Administrative and Organizational Support: Assistingwithcalendarmanagement, orderingofficeorfacilitysupplies,dataentryandspreadsheetupdates, managingvisitor and contractor escorts.

• Emergency Response: Beoncallforemergencymaintenanceissues,responding promptly.

• Documentation: Maintain accuraterecordsofmaintenancework,includingwork orders, preventivemaintenancelogs,andequipment servicehistory.

Qualifications

Qualifications:

Skills:

Front Desk and Customer Service

• Abilitytomultitaskinhigh-trafficenvironments

• Abletomaintainbadgestock,followbadgingandsecurityprocedures,andprovide permanent/temporary badges as needed

Facility Operations:

• Understandingofbuildingsystems(HVAC,lighting,accesscontrol,intensesecurity protocols)

• Abletoidentifyandreportfacilitiesissuesduring rounds(signagestandards, safety hazards, spills, damage, outages)

• Experiencewithpreventivemaintenanceconcepts

• Familiaritywith vendorcoordination (janitorial, security,building engineers, food and beverage,etc)

• ExperiencewithCMMSsystemsandGoogleSuitespreferred.

• PhysicalRequirements -Ability toliftheavyobjects,work in variousweatherconditions, andstand or walkfor extendedperiods.

Education:

• Highschooldiplomaorequivalentrequired.

Experience:

• Provenexperiencewithin reception,GoogleSuites,CMMSsystems,high clientexpectations,concierge,and events,preferablyinanoffice setting.

REQNUMBER: 165523

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.