Customer Success Executive

We are looking for an Enterprise Customer Success Manager who will be working in the USA market.

Responsibilities:

• Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment across the USA region.

• Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.

• Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.

• Help customers achieve their desired outcomes, value realization, and high ROI.

• Grow customer's portfolio through zero churn and active cross and up-sales.

• Maintain higher than industry average NPS score.

Desired Skills and Experience:

• Minimum 3+ years of B2B account management or project management experience working with Enterprise accounts in USA

• Experience working with CRM, BPM, LC/NC solutions will be a preference.

• English language skills and executive level communication.

• Desire to learn and adapt fast according to a changing market environment.

• Customer-centric expert with a track record in delivering customer success.

What you should expect from us:

• The award-winning product (a Leader in Gartner Quadrants) to be proud of.

• A remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide.

• Culture of genuine care, ownership, dedication, and high standards (learn more here).

• A vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties.

• Creatio offers all team members competitive pay.

• Paid leave options for life-qualifying events, sicknesses, etc.