IT Support Administrator

Description

We are seeking a skilled and service-oriented IT Support Administrator to join our team. This role will be responsible for handling a wide range of technical support needs, including Level 1 through Level 3 issues, while ensuring end users receive timely and effective assistance.

The ideal candidate will have hands-on experience supporting desktop and mobile technologies, enterprise applications, and core infrastructure in a fast-paced business environment.

Key Responsibilities:

• Provide technical support for Level 1, Level 2, and Level 3 IT issues across the organization.

• Administer and support Microsoft Office 365 environments, including email and user account troubleshooting.

• Perform PC imaging, deployment, and setup for new and existing users.

• Manage user accounts, permissions, and group policies within Active Directory.

• Troubleshoot and resolve issues related to enterprise applications, local and network printing, email, connectivity, remote access, and hardware.

• Perform desktop, laptop, and mobile device updates, including patching and routine maintenance.

• Support and troubleshoot VoIP phone systems.

• Manage Apple iPads and iPhones through mobile device management (MDM) solutions.

• Document issues, resolutions, and support procedures to improve service delivery.

• Collaborate with internal teams and vendors to resolve escalated technical issues.

Requirements

• Experience supporting users across Level 1 to Level 3 help desk or desktop support environments.

• Strong knowledge of Office 365, Active Directory, PC imaging, hardware support, and remote access tools.

• Experience with enterprise applications, printers, email systems, and network connectivity troubleshooting.

• Familiarity with VoIP systems and Apple mobile device management.

• Ability to prioritize multiple support requests and provide excellent customer service.

• Strong communication, problem-solving, and documentation skills.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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