Collections Manager

Description

We are looking for an experienced Credit/Collections Supervisor/Manager to lead daily receivables collection efforts for a growing organization in Norwalk, Connecticut. This on-site role combines team leadership with direct portfolio oversight, supporting strong cash flow and the timely resolution of outstanding balances. The person in this position will guide a small collections team, manage complex account issues, and work closely with internal partners to strengthen overall collection performance.

Responsibilities:

• Lead, mentor, and evaluate a team of 3–5 Collections Specialists, providing direction that supports consistent follow-through and strong individual performance.

• Oversee collection activity across a large accounts receivable portfolio tied to roughly $65M+ in revenue, with a focus on reducing delinquent balances.

• Set daily and weekly priorities for the team, ensuring outreach efforts are organized, timely, and aligned with business cash flow goals.

• Review aging trends, account status, and collection results to identify risk areas and take corrective action when needed.

• Work directly with customers and internal departments to resolve billing concerns, payment delays, deductions, and disputed balances.

• Manage escalated and high-impact accounts, using sound judgment to move difficult collection matters toward resolution.

• Maintain accurate records of customer interactions, collection steps, and account updates to support reporting and accountability.

• Collaborate with Accounting, Finance, Billing, Sales, and related teams to improve issue resolution and strengthen receivables processes.

• Use NetSuite to monitor account activity, track receivables, and support reporting that helps guide collection strategy.

• Assess current collection procedures and recommend improvements that enhance efficiency, internal controls, and cash collections.

Requirements

• Prior experience in collections or accounts receivable, including direct leadership of a collections team.

• Proven people management experience overseeing approximately 3–5 employees.

• Background managing a sizable commercial receivables portfolio; experience supporting revenue of about $65M+ is preferred.

• Required hands-on experience with NetSuite in a collections or accounts receivable environment.

• Solid knowledge of commercial collections, aging analysis, credit practices, and cash flow management.

• Ability to address escalated payment matters, investigate root causes, and resolve complex account issues effectively.

• Strong communication, leadership, analytical, and problem-solving skills in a fast-paced, high-volume setting.

• Demonstrated ability to partner effectively with Accounting, Finance, Sales, and other cross-functional stakeholders.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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