Sea Logistics Customer Care Specialist, Import

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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We are seeking a customer-focused and solutions-oriented Sea Logistics Customer Care Specialist to deliver exceptional service and support throughout the customer journey. This role serves as a key liaison between customers and internal teams, ensuring inquiries are resolved efficiently, expectations are exceeded, and a seamless shipping experience is maintained.

How you create impact

• Serve as the primary point of contact for customer inquiries, providing timely, professional, and accurate support across multiple communication channels.

• Provide customers with updates and information regarding shipments, accounts, products, and services to ensure a positive customer experience.

• Resolve customer concerns and escalations by identifying solutions, coordinating internally, and ensuring customer satisfaction.

• Collaborate with sales, operations, marketing, and support teams to address customer needs and improve service delivery.

• Maintain accurate records of customer interactions, inquiries, and resolutions within customer service management systems.

• Identify opportunities to strengthen customer relationships, promote additional services, and support business growth.

• Contribute to continuous improvement initiatives by recommending process enhancements that increase efficiency and customer satisfaction.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What we would like you to bring

• High school diploma or GED required; additional education in Business, Logistics, Supply Chain, or a related field is a plus.

• Customer service experience, preferably within logistics, transportation, freight forwarding, ocean freight, or a customer care environment.

• Strong verbal and written communication skills with a customer-first mindset and the ability to build lasting relationships.

• Proficiency with Microsoft Office applications, customer service platforms, and transportation or logistics management systems.

• Strong problem-solving, organizational, and multitasking abilities, with the ability to adapt in a fast-paced environment and identify opportunities to improve customer satisfaction and business growth.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $x and $y. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-KE1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.