Business Analyst (SaaS)

Job Description

• Partner with Product Managers and cross-functional Agile teams (engineering, design, QA, data science, external vendor)

• Author highly detailed epics (very granular—often user-story level) o Include business rationale, problem statements, requirements, success metrics, acceptance criteria

• Create and/or review user stories authored by external vendor to ensure alignment and quality

• Define non-functional requirements (performance, scalability, etc.)

• Support UI/UX design by reviewing and guiding Figma prototypes from a user-centric perspective

• Participate in full SDLC lifecycle: o Sprint planning, backlog grooming, release cycles o UAT support for large initiatives o Bug triage and resolution

• Assist with project coordination to ensure timely delivery of features and milestones

• Conduct market/country-level assessments for global rollout readiness

• Support product evolution decisions (feature viability, adoption, cost vs. value)

• Collaborate on data and AI initiatives, including GenAI capabilities

• Work through complex vendor dynamics and push back when needed on technical delivery

Skills and Requirements

• 3+ years of Business Analyst experience in software / SaaS environments
• Experience working within Agile/Scrum teams (understanding sprint cycles, SDLC, release processes)
• Proven experience authoring epics and user stories (must be able to go very granular)
• Experience supporting UAT and QA validation processes
• Strong experience with Jira, Confluence (or similar tools)
• Experience working cross-functionally with engineering, product, and design teams
• Healthcare industry experience (required)
• Ability to work EST hours
• Strong communication skills with ability to influence stakeholders and vendors
• Comfortable working in ambiguity and fast-moving product environments
• Experience with SaaS product global expansion (EMEA/APAC)
• Exposure to medical device / digital surgery / robotics ecosystems
• Experience with data analytics platforms or AI/ML-driven products
• Familiarity with EHR integrations
• Experience working with external/offshore development vendors
• Exposure to GenAI use cases or data querying tools
• Experience using Figma / Adobe XD (reviewing, not building)
• Background in patient engagement platforms or healthcare applications

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].