Technical Manager

Role Purpose

Lead all aspects of the software development lifecycle including analyzing, coding, debugging and documenting software; mentor and provide guidance to less experienced colleagues.

Key Accountabilities

• Own assigned workstreams from requirements through implementation, testing, validation, stakeholder communication, and ongoing operational support.

• Partner with business, Product & Technology, analytics, and vendor teams to translate requirements into scalable solutions and assess impacts, risks, dependencies, and implementation considerations.

• Utilize SQL, reporting tools, and system configurations to investigate issues, validate data, perform root-cause analysis, and support operational and business decision-making.

• Lead and support UAT, production validation, post-release monitoring, recurring audits, and operational reviews to ensure solution quality, data integrity, and process effectiveness.

• Maintain documentation and visibility into assigned priorities, projects, risks, and deliverables while proactively identifying issues, communicating status, recommending solutions, and seeking guidance when escalation or decisions are required.

• Act as subject matter expert in focus area(s).

Key Skills & Experiences

• Bachelor's or Master's Degree in a relevant field of work or an equivalent combination of education and work related experience

• Strong analytical, troubleshooting, and problem-solving skills with the ability to investigate issues, assess impacts, and develop practical business and technical solutions.

• Proficiency in SQL, data analysis, reporting tools (e.g., Tableau, Looker), data validation, and production support activities, including UAT and post-release validation.

• Demonstrated ability to manage multiple priorities, maintain technical documentation, communicate effectively with stakeholders, and independently drive work to completion with a high degree of accuracy and attention to detail.

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Important information :

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.