Regional Loyalty Lead - Phoenix

This position is intended for experienced Assistant Store Managers and store-level leaders who are ready to leverage their leadership, coaching, and associate development experience in a field-based role.

About the Role

As a Regional Loyalty Lead you will drive loyalty performance within your designated markets through the execution of in-store training, support, and associate development. You will support Territory Loyalty Managers in effectively developing store teams at the ground level and in driving results through various in-store visits and training formats.

What You’ll Do

• Routinely visit stores within designated markets to host a variety of in-store training and conduct observations

• Develop strong relationships with designated Store Managers, Assistant Store Managers and Service Supervisors

• Prioritize credit outlier stores in partnership with Territory Loyalty Managers (TLMs) to drive incremental improvement and consistency throughout the territory

• Execute Leader of Duty and Associate training in the field at selected stores in conjunction with TLMs and District Managers

• Develop New Hire training plans within stores to ensure a Culture of Credit from day one

• Manage and lead District contests and provide District Managers and Regional Managers with associate engagement resources

• Use analytics to identify store opportunities and work with Store Leaders to build effective store action plans to drive improvement

• Utilize associate performance reports to provide consistent associate recognition

• Communicate reporting and engagement opportunities to TLMs

• Gather feedback and insights while in the field to provide TLMs with actionable information to improve solicitation best practices

• Actively drive and support credit performance in stores during key timeframes

• Additional task may be assigned

What Skills You Have

Required

• Retail store management experience, with a demonstrated track record of delivering results and building strong teams

• Excellent writing, communication and presentation skills with the ability to present to top leadership with confidence and clarity

• Ability to collaborate and work cross-functionally

• Strong customer focus and customer-centric mindset

• Proactive, self-starter who can work well both independently and as part of a team

Preferred

• 3+ years related experience

• College degree

• Retail experience

Special Requirements

• Remote location, you will need to be self-guided and results-focused

• 75% travel within designated territory