Process Design Consultant - Strategy and Transformation

Process Design Consultant - Strategy and Transformation

Jacksonville, Florida;Addison, Texas; Charlotte, North Carolina

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include supporting the execution of change initiatives which may result in cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.

Line of Business Job Description:

Wealth Management Operations (WMO) provides end-to end operational support of Merrill, Private Bank, and Workplace Benefits.

The Strategy and Transformation Team within WMO leads the evolution and full integration of the Operational Excellence program within the organization. The team leads strategic work efforts geared toward improving Wealth Management Operations using process analysis techniques and supports Process Owners (PO) to drive recommendations on strategic direction and compliance with the Enterprise Process Management Policy.

Through collaboration with WMO Senior Leaders, Process Owners, WMO Business Controls, and Change Management and Project Delivery, a process design consultant on this team will:

Support Process Owners in building and maintaining comprehensive process documentation to enable decision making, provide proof of regulatory compliance, and to sustain continuous process improvement

Promote and facilitate the use of process management principles and tools to assess processes and aid in the identification of process improvement opportunities including: documenting current state processes, identifying pain points, and developing target state solution recommendations

Manage the pipeline and continuous refinement of process improvement opportunities to build compelling business cases that allow leaders to understand the benefits, costs, and justification of implementing change

Responsibilities:

• Implements low to moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability

• Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities

• Establishes a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions

• Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits

• Supports the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts

Required Qualifications:

• 5+ years of process design experience including process, people, and technology design

• Advanced process mapping skills using Visio or ARIS

• Single Process Inventory and Enterprise Process Management Policy & Standard

• Proficient facilitation skills, able to lead and influence cross functional teams

• Avid learner comfortable navigating new situations with high degrees of complexity

• Proficient with MS Excel to conduct data analysis that yields new process insights

• Expert with MS PowerPoint to construct and deliver presentations that enable others to grasp and embrace new concepts and outcomes

• 3+ years of strategic planning experience including multi-year plans and business cases

• Possesses a basic awareness of technology capabilities

Desired Qualifications:

• Six Sigma Black / Green Belt certification

• Process Owner certification

• Experience managing or supporting operations

• Wealth Management Operations

• Financial Services

Skills:

• Active Listening

• Data Collection and Entry

• Process Mapping

• Project Management

• Reporting

• Continuous Improvement

• Critical Thinking

• Data Visualization

• Process Design

• Strategic Thinking

• Administrative Services

• Business Process Analysis

• Process Effectiveness

• Process Performance Measurement

• Process Simplification

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Investment products offered through MLPF&S and insurance and annuity products offered through MLLA:

Are Not FDIC Insured Are Not Bank Guaranteed May Lose Value

Are Not Deposits Are Not Insured by Any Federal Government Agency Are not a condition to Any Banking Service or Activity

Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as “MLPF&S” or “Merrill”) makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation (“BofA Corp.”). MLPF&S is a registered broker-dealer, registered investment adviser, Member SIPC and a wholly owned subsidiary of BofA Corp. Insurance and annuity products are offered through Merrill Lynch Life Agency Inc., a licensed insurance agency and wholly owned subsidiary of Bank of America Corporation.

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