IT Specialist

Summary

This position is located in the Department of Veterans Affairs (VA), Office of Information and Technology (OIT), Compliance, Risk, and Remediation (CRR)/Software Product Management (SPM), serving as an IT Specialist providing project and product governance, oversight, tools, reporting, and mentoring to ensure IT systems meet customer acceptance and production requirements.

Duties

Major Duties: Applies quality assurance and quality control principles, methodologies, and quantitative and qualitative analytical methods to analyze complex VA programs, operational, product, and business data; identify trends, patterns, outliers, risks, and data quality issues; and recommend opportunities for improvement. Develops and evaluates reporting requirements, success criteria, performance metrics, data quality measures, and reporting mechanisms used to assess VA programs, products, processes, and operations; applies quality assurance and quality control practices to promote accurate, complete, consistent, and reliable reporting. Designs and develops interactive business-intelligence dashboards, reports, and other analytics data products using tools and technologies such as Power BI, Tableau, SQL, and similar data visualization and analytics tools. Collects, assesses, verifies, and validates data from VA systems and authoritative data sources and applies quality assurance and quality control methods to evaluate data availability, completeness, traceability, consistency, accuracy, and overall fitness for analytical and reporting purposes. Works with VA business, program, technical, and executive stakeholders to identify information needs, establish criteria, quality measures, and performance metrics, and translate business requirements into analytical solutions, findings, and actionable recommendations oversight. This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work role: Cybersecurity Code 801: Program Manager. Leads, coordinates, communicates, integrates and is accountable for the overall success of the program, ensuring alignment with critical agency priorities. Cybersecurity Code 802: IT Project Manager. Directly manages information technology projects to provide a unique service or product. For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways Position Description/PD#: IT Specialist/PD18928A Work Schedule: Monday - Friday 8:00am - 4:30pm; Tour of duty may be subject to change based on organizational needs. Compressed/Flexible: Available at Supervisors discretion. Telework: ADHOC, as determined by Agency Policy. Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized. Physical Demands: Work is primarily sedentary but involves use of a personal computer so a degree of dexterity and visual acuity sufficient to utilize these tools is required. Some physical effort is required to lift and carry reference books, working papers and similar items to and from meetings. A moderate amount of standing and walking is required in getting to and from meeting places away from the work site. The work does not require any special physical effort. Working Conditions: Work is typically performed in an adequately lighted and climate-controlled office setting or remote teleworking via computer and telephone. There is occasional noise from normal office equipment. Some unscheduled work hours are required. Occasional travel is required to attend meetings, conferences and specialized technical training. This is a Non-Bargaining Unit Position. Requirements

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. You may be required to serve a probationary period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/28/2026. You must meet the Minimum Qualification Requirements, Specialized Experience, and Selective Placement Factor to qualify for this series as described below: Minimum Qualifications Requirements EXPERIENCE: To qualify for this position, you must have information technology-related experience demonstrating all of the four competencies listed below. Ensure that this experience is clearly described in your resume: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. -AND- SPECIALIZED EXPERIENCE: You must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. Specialized Experience is defined as experience conducting analyses of enterprise-level data and performance metrics to identify trends, patterns, and actionable insights; applying analytics methods, data quality principles, and quality control methodologies to support the governance, oversight, accuracy, consistency, and continuous improvement of metrics and analytical products; and developing, maintaining, and evaluating enterprise metrics, performance measures, and data products, including dashboards, reports, and data visualizations. -AND- SELECTIVE PLACEMENT FACTOR: In addition to the minimum qualifications described above, you must meet the following requirement(s) to be considered qualified for the position: Experience developing business intelligence and analytics data products using Power BI, Tableau, SQL, or comparable business intelligence, data visualization, or data querying technologies; analyzing, integrating, and transforming data from multiple data sources; developing dashboards, reports, metrics, and data visualizations that effectively communicate trends, findings, and analytical insights to stakeholders; and applying data validation, quality assurance, and quality control methods to identify data issues and ensure the accuracy, consistency, and reliability of analytical outputs. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level. How You Will Be Evaluated

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Accountability Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interaction Interpersonal Skills Judgment Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork USA Hire Assessments include a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Assessment Update Policy: Please be advised that once your application is submitted, the assessment responses cannot be revised or updated. The numerical rating (score) from your initial submission will be final and used for all rating purposes. You may, however, update your eligibility information and submit additional supporting documents (e.g., SF-50s) for this vacancy after your initial submission but before the closing date of the announcement. Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Other Information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. This job opportunity announcement may be used to fill additional vacancies. If selected you will be required to report to one of the following locations: Little Rock, AR North Little Rock, AR Phoenix, AZ Anaheim, CA Long Beach, CA Los Angeles, CA Oakland, CA San Francisco, CA Aurora, CO Denver, CO Washington, DC Miami, FL Orlando, FL St. Petersburg, FL Tampa, FL Atlanta, GA Chicago, IL Hines, IL North Chicago, IL Bedford, MA Boston, MA Baltimore, MD Detroit, MI Minneapolis, MN St. Louis, MO Eatontown, NJ Albany, NY Cleveland, OH Philadelphia, PA Pittsburgh, PA Davidson, TN Nashville, TN Murfreesboro, TN Arlington, TX Austin, TX Dallas, TX Houston, TX San Antonio, TX Salt Lake City, UT SeaTac, WA Seattle, WA Martinsburg, WV Shepherdstown, WV