Administrative MA II

Augusta, ME

Full time

R17502

Job Summary: Provides clinical and administrative support to medical staff and patients, with a primary focus on clinical tasking, medication refills, prior authorizations, patient communication, and other assigned clinical office duties.

Job Description:

Schedule: Day Shift | 32–40 hours per week | 8:00 AM–4:00 PM, with hours negotiable

What You'll Do

• Manage clinical tasking and respond to patient and provider requests in a timely manner.

• Process medication refill requests and communicate with patients and pharmacies as needed.

• Complete prior authorizations and coordinate required documentation with insurance companies and other healthcare providers.

• Communicate with patients by phone and other appropriate methods to provide information, follow up on care needs, and address questions.

• Document patient communications, clinical activities, and follow-up appropriately in the medical record.

• Monitor and communicate relevant patient information to medical staff for review and follow-up.

• Perform other clinical and administrative duties as assigned to support the care team.

What You Bring

• Previous Work Experience: Work experience as a Medical Assistant.

• Certification: Certified by an accredited Medical Assistant program.

• Education: Possession of an associate degree in Medical Assisting from an accredited school.

• Strong communication skills and attention to detail

• Ability to balance clinical and administrative responsibilities

• A team-focused mindset with a patient-first approach

Compensation Information: $20.65 - $36.14

The hourly pay range shown represents the base pay range for this position. Individual pay is determined based on factors such as experience, qualifications, skills, and market considerations. In addition to base pay, eligible team members may earn additional compensation through shift, weekend, holiday, on-call, and other applicable differentials. We are proud to offer a competitive total rewards package designed to recognize our caregivers and support them in delivering exceptional care to the communities we serve.

Scheduled Weekly Hours: 40

Job Exempt: No

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

• We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.

• Employees have access to industry-leading leave for new parents.

• A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

• Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances.

• Tuition Reimbursement is available to all employees to further develop skills and career.

• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.

• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.

• We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .

MaineGeneral participates in E-Verify. Click the links below to view more information regarding E-Verify:

Employee Rights (https://www.e-verify.gov/sites/default/files/everify/posters/IER\_RightToWorkPoster%20Eng\_Es.pdf)

E-Verify Participation

Equal Opportunity Employer M/F/Vet/Disability: In furtherance of MaineGeneral's policy regarding Equal Employment Opportunity, MaineGeneral has developed a written Affirmative Action Program which sets forth the policies, practices and procedures that MaineGeneral is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished.

The Affirmative Action Plan for Veterans and Individuals with Disabilities is available for inspection by any employee or candidate for employment upon request, during normal business hours, in the Human Resources Department. Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 . EEO is Law (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf)