Senior Project Manager, Learning Management Systems

Job Description

We’re seeking a seasoned Senior Project Manager to lead major upgrade and migration initiatives for our enterprise learning management system (LMS), partnering with our Training Development function. The ideal candidate has 5-7 years of formalized project leadership experience in a senior/lead role, including successful delivery in mid-sized company impacting 500+ end-users. This role will work under supervision of the Director, Project Portfolio Management (PMO). Essential Duties & Responsibilities

• Lead cross-functional planning and orchestration of technology initiatives focused on enterprise learning management systems (LMS), its technical integrations and change management aspects at cutover/go-live.
• Partner with sponsors, business owners, analysts, and SMEs to define project scope, business case, ROI, resource needs, and vendor deliverables.
• Leveraging repeat/deep understanding of learning management systems (LMS), data and systems integrations, partner with project sponsors, business process owners, business analysts, technical SMEs within Technology (IT) to organize, refine and document project business case, scope, goals, ROI/value argument, resource requirements, vendors services and project work deliverables, including Change Management.
• Build and drive ongoing refinement, updates and execution against a comprehensive project plan ensuring assigned team members are well-informed of timelines and interdependencies – and capture estimating inputs from all team members.
• Proactively communicate with internal Training Development and Technology teams, external software vendors, and stakeholders to ensure well-coordinated project execution, manage risks and issues and provide transparency to stakeholders and executive sponsors.
• Partner with internal stakeholders on Change Management considerations to ensure a successful sequencing of communications, training and deployment of new processes and systems.
• Collaborate with colleagues using multiple back-office productivity and collaboration tools: Smartsheet, Box, Google Workspace (Gmail, GCalendar, GChat, Gemini-AI), Zoom, Lucid Charts, PowerPoint, Jira.
• Partner with shared service --IT QA-- to ensure reliable and quality-ensured systems are delivered via comprehensive test plans.
• Maintain and uphold project management best practices: Scope Management, Risk & Issue & Decision Management, Schedule/Task Planning, Status, Stakeholder Management and communications.
• Orchestrate project resources and team members to ensure translation of high-level business cases and requirements are expanded into detailed Functional Requirements Specifications (FRS), Technical Design Documents (TDD) and Technical Specifications (TS) to ensure lower-level technical configuration in systems are traceable to back to the FRS.
• Partner with receiving Technology App/System Manager to compile “Transition to Support” Plan, including a Control Plan that defines when ROI confirmations are conducted to confirm value is achieved for PMO value-tracking analysis.
• Conduct project health assessments, lessons learned as directed by PMO, project sponsors.
• Other work as assigned.

Skills and Requirements

• Bachelor’s degree in Business Administration, MIS, or related field.
• Project Management certification, in good standing. (PMP preferred; Prince2 considered)
• Deep understanding of learning management systems (LMS), its technical integrations . Saba, Docebo platforms background is a plus and preferred.
• Familiarity with corporate Training Development/Enablement functions.
• Demonstrates fluid partnering interaction style, clear and concise written & verbal communication skills.
• Strong analytical and problem-solving skills.
• Experience with Smartsheet and Jira. Preferred: Experience with Smartsheet for Project Management plans, dashboard status reporting; similar with Jira. Aptitude to learn Smartsheet and Jira techniques to tailor project status reports, as needed.
• Familiarity with Change Management frameworks (PROSCI - ADKAR preferred).
• Ability to manage multiple overlapping projects with discretion and confidentiality.
• Ability to manage two projects simultaneously.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].