Senior Director, Business Operations

Description Position: Senior Director, Product & Pricing Operations Location: San Francisco, CA - HQ / San Francisco Bay Area About Salesforce: Salesforce is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we’re delivering the next generation of social, mobile and cloud technologies that help companies revolutionize the way they sell, service, market and innovate–and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes and one of Fortune’s 100 Best Companies to Work For. Our more human, less corporate, culture is built around doing work that matters, winning as a team, and celebrating success Aloha-style. Description: This position offers an exceptional opportunity to lead within the Salesforce Product & Pricing Operations organization. As the Senior Director, you will have the unique opportunity to shape our integration strategy for acquired businesses and fundamentally transform our product launch process across the company. Both initiatives aim to achieve more successful products and deliver superior experiences for our customers, sellers, and operators. The ideal candidate is a strategic leader and operational transformer who excels at translating complex strategies into repeatable, scalable systems. This role reports to VP of Product and Pricing Operations within the COFO organization. Responsibilities:

• Transform the New Product Introduction (NPI) process and underlying systems to optimize speed-to-market and operational rigors
• Lead the transition from successful transformation of new product launches launches into long-term, scalable operations
• Partner closely with Product Management and Engineering to ensure accurate, high-quality operational delivery of product licensing and entitlements
• Establish executive-level governance frameworks and launch readiness councils to align cross-functional leadership across Product, Engineering, Marketing, Sales, Operations, Legal, and Finance.
• Define, monitor, and optimize key product operations performance metrics (e.g., launch cycle time, product configuration accuracy, SKU adoption, and seller friction metrics) to measure operational impact.
• Lead, build, and mentor a high-performing team of product and pricing operations professionals, fostering a culture of operational excellence, accountability, and continuous process improvement.
• Drive comprehensive change management plans—including training, stakeholder communications, and playbooks—to ensure seamless cross-functional adoption of modernized launch and pricing processes.
• Influence annual compensation planning cycles to incorporate solutions that support successful launch of new and organic products

Required Skills/Experience:

• 10–15+ years of progressive leadership experience in Product Operations, Pricing Operations, Business Operations, or Strategic Program Management within enterprise SaaS or cloud software organizations.
• Proven track record of leading large-scale cross-functional transformations, complex NPI processes, and Quote-to-Cash (Q2C) operational strategies.
• Demonstrated experience with M&A integration—specifically integrating product suites, pricing methodologies, and operational workflows of acquired companies.
• Strong executive presence with exceptional written and verbal communication skills; proven ability to influence executive leadership and drive cross-functional alignment.
• Deep expertise in enterprise pricing structures, price book configuration, discounting models, and product hierarchy design.
• Strong analytical and quantitative skills, with a track record of using data to drive operational decision-making and measure process effectiveness.
• Expertise in change management methodologies and leading organizational transformations across global, matrixed teams.
• Deep technical and functional familiarity with Salesforce CRM, CPQ (Configure, Price, Quote), Billing, and underlying enterprise operations systems.
• Bachelor’s degree in Business, Computer Science, Engineering, or a related field required; Master’s/MBA preferred.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.