Customer Service Agent
Most applications go out cold — see where you stand first. No sign-up to start.
Don't just apply. Show up ready.
Olive works from this exact posting — no sign-up to start.
At a glance
Requirements
Credentials this posting asks for.
Job overview
As a member of the passenger services team, the agent assists passengers at ticket counters and gate areas, checking in travelers, verifying documents, assigning seats, handling baggage, making announcements, and liaising with airlines and ground handlers.
Skills & qualifications
Skills
Qualifications
Full job description
Rate: $14 USD per hour
Description
As a member of our passenger services team, you will be responsible for assisting our passengers at ticket counters to ensure they are properly checked in as well as their luggage. You will also assist in the gate area where passengers’ documents need to be verified prior to boarding their aircraft. Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.
Essential Duties and Responsibilities:
-
Comply with the Location’s attendance/tardiness standards.
-
Computerized check-in of passengers for international and domestic travel.
-
Designate seat assignments.
-
Verify documentation for international and domestic flights.
-
Ensure correct boarding passes are provided to each passenger for the assigned charter flight.
-
Verify ticket and seat reservations.
-
Match manifest to on-board count
-
Assist with various governmental agency requirements.
-
Connect and disconnect Jetway/stairs as necessary.
-
Announce arrivals and departures as necessary.
-
Assists with baggage tagging and baggage claim reports.
-
Maintain current knowledge of all flight times during shift.
-
Provide information to customers.
-
Maintain liaison with Airlines and Customer Representatives and Ground Handlers.
Essential Skills and Qualifications:
-
Must be at least 18 years of age.
-
Posses/maintain a valid Driver’s License and other FAA required identification/seals.
-
Must be able to speak, read, and write in English.
-
Must pass pre-employment drug test.
-
Must be available and flexible to work variable shifts including, weekends and holidays.
-
Work is done indoors and outdoors – must be comfortable working in all weather conditions.
-
Able to continuously lift, push and pull up to 70 lbs.
Education
High School or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
You've read the whole posting — now see how you match it.