Director of Provider & Clinical Outreach (DPCO)

Why You’ll Love Working Here

Competitive Compensation –Competitive Sign-On Bonus and Relocation Reimbursement Offered for Qualified Candidates!

Comprehensive Health Coverage – Medical, dental, vision, and life insurance options to support you and your family.

• Future Security – 401(k) retirement plan with employer matching to help you build long-term financial stability.

• Generous Paid Time Off – Paid Time Off (PTO) and Extended Illness Bank (EIB) to support work-life balance and personal well-being.

• Career Growth Opportunities – Professional development, leadership training, and advancement opportunities across our organization.

• Recognition & Reward Programs – We celebrate employee achievements and contributions to our success.

• Exclusive Employee Discounts & Perks – Access to special savings and benefits designed for our team members.

Role: Director of Provider & Clinical Outreach

Location: Carlsbad Medical Center

Schedule: Day shift hours with after hours availability.

Job Summary

The Provider and Clinical Outreach Director supports hospital growth initiatives by fostering relationships with providers, community agencies, and other sites of care; aligning outreach activities with market strategies; and supporting service line growth. This role collaborates with hospital leadership, service line teams, and outreach staff to enhance access to care, promote provider engagement, and address barriers to satisfaction. Through strategic outreach and data-driven insights, the Director contributes to organizational growth objectives and improvements in the overall healthcare delivery experience.

Essential Functions

• Leads outreach activities focused on developing relationships and increasing satisfaction among providers, ancillary patient care sites, acute care sites, and community partners, including Emergency Medical Services (EMS) and fire agencies.

• Collaborates with hospital leadership to plan and execute strategic service line growth initiatives, leveraging data to identify opportunities, establish priorities, and track progress.

• Develops monthly, quarterly, and annual strategic outreach objectives in coordination with Regional or Market Provider Relations and hospital leadership to support market strategies and initiatives, including strategic partner roster management, key performance indicator (KPI) tracking, and outreach activity planning.

• Conducts outreach to providers, including physicians, physician assistants, and nurse practitioners, as well as EMS agencies, post-acute care facilities, and other community partners, to promote collaboration and identify growth opportunities.

• Ensures timely documentation of provider interactions, feedback, and barriers in the Provider Relationship Management (PRM) system to support strategic outreach planning, tracking, and reporting.

• Participates in growth meetings with hospital leadership, Physician Practice Services (PPS), Accountable Care Organization (ACO) teams, and service line leaders to address provider and outreach engagement, service delivery challenges, and growth opportunities.

• Provides insights to hospital and regional leadership regarding provider preferences, service line trends, and opportunities for operational improvement based on data analysis and outreach activities.

• Collaborates with Regional and Market Directors of Provider Relations to align growth strategies, share best practices, and address market and regional trends.

• Supports hospital leadership in reviewing and adjusting growth and expansion plans based on market dynamics, provider needs, and outreach insights.

• Supports EMS and Transfer Center initiatives and events, including annual surveys, EMS Week activities, and educational symposiums.

• Partners with Medical Staff Development and Recruitment to support onboarding and engagement of new providers through outreach activities.

• Represents the hospital in market, regional, and corporate Provider Relations meetings to support strategic alignment, training, and professional development.

• Performs other duties as assigned.

• Maintains regular and reliable attendance.

• Complies with all policies and standards.

Leadership Responsibilities

• Supervision and Staff Management

• Provides leadership, mentorship and professional development opportunities for departmental staff.

• Schedules employees to ensure effective use of resources. Consults with leadership on any potential staffing issues.

• Conducts performance evaluations, sets goals and provides feedback to staff on their performance and development.

• Strategic Planning and Financial Oversight

• Collaborates with hospital leadership to set the strategic direction for the department, including budgeting, resource allocation and long-term planning.

• Monitors expenditures, ensuring cost-effective delivery of services.

• Evaluates and implements new technologies to enhance operational efficiency.

• Develops and implements departmental policies and procedures and protocols to optimize quality and overall efficiencies.

• Quality Assurance and Regulatory Compliance

• Ensures compliance with all relevant regulatory bodies. May oversee the accreditation process with relevant agencies ensuring that services meet or exceed industry standards.

• Participates in audits, inspections and accreditation processes as applicable.

• Follows established quality control practices to ensure accuracy, consistency and safety.

• Collaboration and Communication

• Works closely with leadership teams to coordinate and improve service delivery.

• Stays up-to-date with industry advancements, new technologies, and regulatory changes.

• Staff Responsibilities

• May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.

Qualifications

• Bachelor's Degree in relevant field required or

• Seven (7) plus years of direct experience in lieu of a Bachelor's degree required

• Master's Degree preferred

• 3-5 years of experience in closely related field with Bachelor's degree required

• 3-5 years of previous leadership experience preferred

Knowledge, Skills and Abilities

• Strong leadership, organizational, and communication skills.

• Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.

• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.

• Communicate effectively with leadership, team members, and stakeholders.

• Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.

• Problem-solving and critical thinking skills.

• In depth knowledge of industry best practices and regulatory compliance (if applicable).

• Strong organizational and time management skills.

• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Licenses and Certifications

• RN - Registered Nurse - State Licensure and/or Compact State Licensure preferred or

• EMT - Emergency Medical Tech preferred or

• PARAMEDIC - Paramedic – Licensed preferred or

• PTA - Physical Therapist Assistant preferred

Why Work at Carlsbad Medical Center?

At Carlsbad Medical Center, we’re more than healthcare providers, we’re a team dedicated to compassionate care and community wellness. Join us for a supportive work environment, opportunities for professional growth, and the chance to make a real difference in the lives of our patients every day. Your skills, your passion, and your commitment matter here.

T his position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.

INDLEAD

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.