Senior Specialist, Account Management

Company Description We’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.

Key Responsibilities

• Account Management: Manage a personal book of business and serve as the primary day-to-day point of contact internally and externally.

• Commercial Growth: Identify merchant needs, lead pricing negotiations, and build strategies for up-selling/cross-selling value-added products.

• Data-Driven Consulting: Provide data-driven insights and actionable recommendations to merchants by utilizing internal data visualization tools.

• Strategic Collaboration: Coordinate operational processes (e.g., Deal Desk, contract amendments) and collaborate with internal teams (Sales, Legal, Integration, Product) to drive merchant initiatives and ensure a first-class experience.

• Customer Advocacy: You are the "Voice of the Merchant" internally, partnering with Product and Engineering teams to influence our roadmap based on the evolving needs of your merchants. You’re a master at internal influence and can align various departments under a common client goal to influence our product roadmap.

• Ambassadorship: Act as the voice of our product; assist with Quarterly Business Reviews (QBRs), road mapping, and presenting business reviews for Tier 1 Accounts.

Essential Qualifications

• Experience: 2 or more years in a customer-oriented role, preferably in a B2B setting.

• Stakeholder Relationships: Proven ability to manage enterprise accounts and maintain strong relationships with internal and external stakeholders, including C-suite executives.

• Commercial Acumen: Target driven, with previous experience managing and working towards sales targets and KPIs. Strong commercial acumen and strategic problem-solving skills.

• Curiosity: Demonstrate deep curiosity about the payments industry, customer business models, and the strategy to drive growth.

• Self-Starter: Highly independent worker and self-starter, comfortable managing a large revenue budget within a small team and working across global time zones.

• Skills: Exceptional communication, strong project management skills, and comfort with large data sets.

• Adaptability: Dynamic approach, capable of managing multiple concurrent opportunities in a fast-paced, entrepreneurial environment.

• Language: Fluent in English.

Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram