Business Intelligence Analyst

Summary

As a Business Intelligence Analyst, you will turn raw data into actionable insights to drive strategy by focusing on trends, creating dashboards, and optimizing business processes to improve customer relationship management. Location of position: GSA, Federal Acquisition Service, Office of Business Optimization We are currently filling one vacancy, but additional vacancies may be filled as needed.

Duties

The duty location will be determined at the time of selection in one of the following locations: Washington, DC; Kansas City, MO; Fort Worth, TX; Lakewood, CO; Tacoma, WA; Atlanta, GA; New York, NY; Boston, MA; San Francisco, CA; Philadelphia, PA; Chicago, IL; Norfolk, VA; Tampa, FL; Houston, TX; San Antonio, TX; and/or Orlando, FL. The Office of Business Optimization, or Optimize, serves as the “dot connector” converting the Federal Acquisition Service vision into an operational reality to drive acquisition excellence. Our office is dedicated to enterprise-wide excellence in operations, proactive customer engagement, and cultivating a top-tier workforce. Optimize is responsible for strategy development, procedure optimization, supply chain risk management, and data analytics to inform smart business decisions. You will be responsible for the following duties: Turning raw data into actionable insights to drive strategy, focusing on trends, creating dashboards, and optimizing business processes to improve customer relationship management. Leading the expansion of Customer Relationship Management System (CRM) and Cloud business intelligence (BI) capabilities through the use of acquisition data within the Federal Acquisition Service (FAS) organization providing documentation and supporting a continuous cycle for obtaining feedback for enhancements and application improvement. Working with Federal Acquisition Service (FAS) business units and portfolios to define and document requirements; gathering, developing, and writing user stories that support business requirements; supporting and assisting with prioritization of tasks within the Change Control Board (CCB) and help maintain the requirements backlog for sprint releases. Preparing and conducting briefings for higher level management to explain the impact of business decisions, providing recommendations, viable solutions, or action plans, and proposing guidance and direction for implementation of recommendations. Creating, updating, and maintaining project documents including: business requirements, functional and non-functional requirements, functional design, data mapping, and report specifications. Requirements

If selected, you must meet the following conditions: Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non­Career SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service. Serve a one year probationary period, if required. Undergo and pass a background investigation (Tier 2 investigation level). Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security's e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment. Qualifications

To evaluate your qualifications, your resume must clearly demonstrate how you meet the specialized experience described below. Your resume must not exceed two pages. To ensure your qualifications can be fully evaluated, we recommend including the following information: Name, address, telephone number, email address; Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade); Relevant work experience—should include employer name, job title, start and end dates (month/year), the number of hours worked per week and descriptions that explain how you meet the required qualifications in the job announcement. Education, certifications or licensures—If the job announcement requires any education, certifications or licensures, make sure to include the required information and any required documents like transcripts. Your resume should contain enough information to make a valid determination that you fully meet experience requirements for each grade level you are applying to. If you do not provide enough information for us to determine your qualifications, you may be rated ineligible. If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume. The GS-13 salary range starts at $106,437.00 per year. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected. To qualify, you must have at least one year of specialized experience equivalent to the GS-12 level or higher in the Federal service. Specialized experience is experience optimizing business processes to improve customer relationship management and contract management. Such experience must include utilizing electronic-business, customer relationship management (CRM), and business intelligence (BI) systems: Performing audits concerning contract and customer data management for organizational compliance; Conducting analytical studies to benchmark metrics to identify performance gaps, establish realistic goals, and implement targeted improvements to drive business success; Reviewing contract and customer data to ensure compliance with contractual terms; and Compiling data to translate technical reports into presentations for customers and/or senior management.

Education

There is no educational requirement for this position. How You Will Be Evaluated

A panel of Subject Matter Experts (SMEs) will review the application of qualified candidates and assign a score for each of the five required Knowledge, Skills, and Abilities (KSAs) based on the experience documented in the resume and narrative responses. Skill in applying qualitative and/or quantitative methods to assess, create, and develop recommendations that improve the strategic vision and enterprise engagement. Skill in enhancing Customer Relationship Management (CRM) project documentation and introducing a continuous cycle for obtaining feedback to process and document improvement for developing and executing training and communication strategies to identify and define user needs. Skill in analyzing business optimization systems, including source data systems, identifying and documenting complex data mapping, business rule analysis, and functional and non-functional requirements; and providing high level assistance to clients on the analysis and use of this data. Skill in communicating effectively, both orally and in writing, to produce reports, policy recommendations, strategies, and management communications, and to present information and recommendations through formal and informal presentations to higher-level management. Knowledge of program planning concepts and practices, project management methodologies, and advanced applications tools and technologies to provide advice on and devise solutions to a wide range of data management and business intelligence problems and issues. Demonstration of these KSAs must be supported by your application. Applicants should also make note of each KSA, as you will be asked to address them later in the application process. Consideration will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3). You should list any relevant performance appraisals and incentive awards in your resume so that information will be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. If you are eligible under the Interagency Career Transition Assistance Plan (ICTAP) or GSA's Career Transition Assistance Plan (CTAP), your resume must clearly demonstrate experience in at least 3 of the 5 required Knowledge, Skills, and Abilities (KSAs) to receive priority consideration. You may preview questions for this vacancy. Benefits

You will have access to many benefits including: Health insurance (choose from a wide range of plans) Life insurance coverage with several options Sick leave and vacation time, including 11 paid holidays per year Thrift Savings Plan (similar to a 401(k) plan) Transit and child care subsidies Flexible spending accounts Long-term care insurance Training and development Other Information

Candidates will not be hired based on their race, sex, color, religion, or national origin. Applicants are encouraged to make their resume searchable in their USAJOBS.gov profile. This will allow Federal hiring specialists and hiring managers across agencies to find their resume as part of agency recruitment campaigns or staffing searches. If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency or visit GSA's webpage. Relocation-related expenses are not approved and will be your responsibility. On a case-by-case basis, the following incentives may be approved: Recruitment incentive if you are new to the federal government Relocation incentive if you are a current federal employee Credit toward vacation leave if you are new to the federal government Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all.