Head of Client Service, Egypt

Head of Client Services, Egypt

Office location: Cairo (Hybrid)

Reports to : General Manager, Middle East & Egypt

About Worldpanel by Numerator

Worldpanel by Numerator provides consumer data representing nearly 6 billion consumers in 65 countries, offering brands a multi-dimensional view of how people think, how they shop, and how they consume, so they can set bold strategies and drive sustainable business impact.

What you'll be doing:

Lead and grow our client service business in Egypt, driving revenue performance, strategic account growth and exceptional client outcomes. You’ll build trusted relationships with senior client stakeholders, lead high-impact insight and analytics projects, and help clients turn consumer understanding into commercial action. You’ll also develop a high-performing team, champion best practices and innovation, and ensure the successful adoption of new tools, ways of working and capabilities across the business.

What's in it for you:

• Annual performance-related bonus

• Health Insurance

• Life Insurance

• Employee Assistance Programme

What success looks like:

Client Growth & Partnership

• Build trusted relationships with senior decision-makers across key client accounts.

• Act as a strategic advisor, delivering valuable insights that support client growth and business decisions.

• Demonstrate the impact and value of Worldpanel solutions across client organisations.

• Gather and act on client feedback to ensure our services continue to meet evolving business needs.

Commercial Leadership

• Lead annual revenue planning and forecasting, identifying opportunities for sustainable growth.

• Drive account performance by managing pipeline health, addressing risks and delivering against commercial targets.

• Support the team in identifying and converting growth opportunities throughout the year.

People Leadership & Development

• Create an inclusive, collaborative and high-performing team environment where everyone can thrive.

• Provide regular coaching, feedback and development support to help team members achieve their goals.

• Encourage knowledge sharing, continuous learning and professional growth across the team.

• Identify and nurture talent, creating opportunities for career development and progression.

Role Requirements & Capabilities (The skills and experience required)

• A solid background of professional experience and proficiency in market research, marketing, or business consulting sectors

• A track record of autonomously leading a business unit of commercial colleagues

• Excellent client-handling skills ideally within the FMCG sector

• Extensive experience in the management, engagement, development and motivation of a team in a climate of transformation

Reasonable Adjustments

Worldpanel is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.