Manager Assistant- AXIS

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Action Property Management, the leader in community management, is seeking a Manager Assistant to join our team at our luxury association, AXIS, located in San Jose.

The Manager Assistant supports the Manager in overseeing the day-to-day operations of the association and serves as a key liaison for community information and resident services. This role also assists in supervising onsite staff and ensures efficient administrative support across departments.

Compensation: $28.00 per hour

Schedule: Monday- Friday; 8:00 AM- 4:30 PM

Some weekend and/or evening work may be needed; Must be flexible and willing to work occasional overtime when needed

Job Responsibilities:

Administrative

• Provide administrative support including correspondence, scheduling and meeting preparation.

• Draft and distribute agendas, notices, email blasts, reports and meeting minutes.

• Maintain vendor records, insurance documents, contacts, calendars and websites.

• Assist the assigned Manager with Action List items and updates.

• Maintain and process all Association invoices and coordinate with accounting for proper billing.

• Order and maintain supplies

• Assist the assigned Manager with Action List items, updates and other duties as assigned by management.

Architectural Review

• Act as the liaison under the direction of the Manager, to the Architectural Review Committee and other committees as may be established by the Board of Directors.

• Interact with homeowners, communicate status and prepare letters throughout the process and monitor progress of construction.

• Coordinate inspections by the Chief Engineer and sound testing with inspector and homeowners as required.

Member Services/Hospitality

• Respond to and address resident concerns and complaints.

• Supervise the issue of access devices, fobs, and transponders.

• Assist new owners with completion of registration forms and review of documents.

• Assist Management with training, supervising and scheduling the front desk staff.

• Provide front desk coverage during Front Desk staff’s absences or when required.

Qualifications / Requirements:

• Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.

• High school diploma or GED required.

• Minimum of 2 years of office experience. HOA or residential property management, hotel, or related industry experience preferred.

• Excellent organizational, communication, and multitasking skills.

• Strong judgement, professionalism and customer service focus.

• Demonstrates confidentiality and diplomacy when handling challenging situations.

• Must be flexible and willing to work occasional overtime when needed.

• Strong writing skills

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software.

Why Join Action:

• Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor

• Team Member Perks:

• Comprehensive health benefits and paid time off package for qualifying employees

• On-going hospitality and property management training

• Opportunities for career growth and advancement

• Values-driven company culture promoting teamwork and excellence

Why You'll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.